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Idon't know what to say. I bought this software in good faith RRS feed

  • Question

  • Bought a sealed version of Office 2007 Professional. Granted, I didn't buy it in a shop, but I would have thought that if it's sealed and I can register it, it should be fine. I had not problems until I installed Windows Live update and then the thing blew up saying that my copy of office was not valid. This is a newly installed Windows 7 PC, so I would have thought that will all the updates and messing I did with it, it should have ran the Windows Genuine tool many times by now. Is it possible that the tool was happy with it before I installed Windows Live today and now it doesn't like it?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4P49T-PB9RY-WWBH8
    Windows Product Key Hash: eHMFdKOv3f9SCrkd/7zY6/bfCUM=
    Windows Product ID: 00359-112-1021647-85867
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {00335339-644F-4BCE-A8A0-E22109371A44}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{00335339-644F-4BCE-A8A0-E22109371A44}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WWBH8</PKey><PID>00359-112-1021647-85867</PID><PIDType>5</PIDType><SID>S-1-5-21-3112043574-2301695627-809678348</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>MS-7366</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A7366MLN.20D</Version><SMBIOSVersion major="2" minor="5"/><Date>20071207000000.000000+000</Date></BIOS><HWID>08B83607018400FA</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>8413D8DF6EBB586</Val><Hash>qzhNm7Vijmti6w1FDq3plGPxurE=</Hash><Pid>89409-707-7028155-65552</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-102164-00-6153-7600.0000-3192009
    Installation ID: 002991050485698993533135616376978211995730338900824291
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WWBH8
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 25/01/2010 02:07:48

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEAJJS6Ufi07MW0c4JVpOrst/yEZNCpeXyTebc7/CqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   120707  APIC1306
      FACP   120707  FACP1306
      HPET   120707  OEMHPET0
      MCFG   120707  OEMMCFG
      WDRT   120707  NV-WDRT
      SLIC   MEDION  MEDIONAG
      OEMB   120707  OEMB1306
      NVHD   120707  NVHDCP
      SSDT   DpgPmm  CpuPm

     

    Monday, January 25, 2010 2:15 AM

Answers

All replies

  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft

    Unfortunately, the installed copy of Microsoft Office Professional Plus 2007 is non-genuine and counterfeit.  It is a Volume License installation using a product key never issued by Microsoft and likely created by an illegal product key generator or KeyGen. In order to resolve this non-genuine issue, visit Microsoft Genuine Advantage and click on Validate Office.  When validation fails, click on the the Learn More button.

    Also see: Details of the genuine Office Complimentary Offer
    Carey Frisch
    Monday, January 25, 2010 4:31 AM
  • Hello,

    First, thank you so much for your reply.

     Next, I'm afraid I cannot accept this. If this is a "fake" copy of Office, then it is the best one I've ever seen. The entire pack appears completely genuine with "hologram" disks, all manuals, etc. There is a product key on a very genuine looking Microsoft label stuck inside the uniquely shaped MS clear plastic box.

    I'm not sure what you mean by "Volume License installation". That sounds like it may be something like a package that a large corporation would install on all of it's PC's? Is that so? The discs I have (2 of them) don't make any reference to such a installation.

    You say that my "product key [was] never issued by Microsoft".  It looks like a genuine key and if it was never issued by MS, how did it even work originally? 

    Why has this error just come up after months of using this software and installing many Windows updates and add-ons, some of which required that I run the MS Tool which checks for genuine Windows software? 

    Many thanks for your help. 
    Martin
    • Edited by Martin_Gleeson Monday, January 25, 2010 9:46 PM Made a mistake when referring to product key.
    Monday, January 25, 2010 9:33 PM
  • I've been trying to submit a  submit a qualifying counterfeit report but keep getting the error below

    Ordering Process Unavailable

    Your machine is unable to run the components required to complete the ordering process for the Office Genuine Advantage Kit. It appears that the ActiveX control cannot run properly on your machine.

    1) All firewalls and routers have been removed from the equation.
    2) I stopped all virus and spam blocking software
    3) I went through every setting and select "Allow" or "Prompt" for ActiveX and any other controls.

    I've been at this two nights now and am getting nowhere and very frustrated. I cannot find a phone number to call either.

    I don't accept that the package I have is for volume licensing.
    If the key is invalid, the only way I can think it could be is if someone used it to install this copy of Office and the sold me the copy. I don't think that happened either. I need to know how to follow up with MS on this. 

    Thank you
     

    • Proposed as answer by gadgie80 Tuesday, January 26, 2010 9:57 PM
    Tuesday, January 26, 2010 8:56 PM
  • Finally managed to get this to work and submit the Counterfeit Software Report. I now have the software packaged and ready to return to MS.

    Wednesday, January 27, 2010 1:38 AM
  • Hello Martin_Gleeson,

    The current crop of counterfeit software is very very well done, sometimes owing to the fact that the counterfeit product is made in the same factories that manufacturer the "real McCoy."

    http://money.cnn.com/magazines/fortune/fortune_archive/2006/05/01/8375455/index.htm

    http://losangeles.fbi.gov/pressrel/2007/la072307.htm
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 8:54 PM
    Wednesday, January 27, 2010 6:30 AM