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Dynamic CRM client sync in a load balanced environment RRS feed

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    Hi,

    am having a client who is using 2 terminal servers in a load balanced environment... CRM 2016 outlook client is installed to sync ..based on load the user might get either of one server.. crm client syncs with out issue if users logs into same server but due to load the user logs into second server CRM client gives alert message "You already have Microsoft Dynamics CRM for Outlook installed on another computer. "

    any recommendations

    Alby

    Friday, February 26, 2016 10:01 AM

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    Hi-

    Are you using roaming profiles? Looks like outlooksyncsubscriptionid registry value is missing on the second terminal server.

    Check this KB article, it has more information on the scenario and registry value and how to check it.

    https://support.microsoft.com/en-us/kb/953774

    Hope this helps!

    BShastriCRM

    • Proposed as answer by Bhavesh Shastri Tuesday, March 8, 2016 2:50 PM
    • Marked as answer by A L B Y Friday, March 11, 2016 6:56 PM
    Monday, February 29, 2016 3:19 AM

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  • Question
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    Hi-

    Are you using roaming profiles? Looks like outlooksyncsubscriptionid registry value is missing on the second terminal server.

    Check this KB article, it has more information on the scenario and registry value and how to check it.

    https://support.microsoft.com/en-us/kb/953774

    Hope this helps!

    BShastriCRM

    • Proposed as answer by Bhavesh Shastri Tuesday, March 8, 2016 2:50 PM
    • Marked as answer by A L B Y Friday, March 11, 2016 6:56 PM
    Monday, February 29, 2016 3:19 AM
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    Thank you so much for the solution...

    have you ever came across Deploy Microsoft Dynamics CRM for Outlook by using Group Policy...

    Alby

    Tuesday, March 1, 2016 11:34 PM
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    Good to hear about solution, please mark this discussion answered so it can be helpful for others.

    For Group Policy I would recommend referring CRM IG page if you haven't read it already. Deploy Microsoft Dynamics CRM for Outlook by using Group Policy -https://technet.microsoft.com/en-us/library/hh699775.aspx. If still there are questions, please start a new discussion.

    Tuesday, March 8, 2016 3:10 PM