MGA Windows Genuine Advantage Validation Failure.

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  Good Morning Noel,

   

  Thank you for running the diagnostic test and posting the results for us to analyze. Validation error 0x80080299 means you are having an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.  Noel below I would like for you to follow the steps and lets see see if this resolves  your XML issues.  Please post back and let us know if you are operational again.  

   

   Fix (Part 1):

   

  1) Click “Start” button, then “Run”
  2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
     If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

   

   Fix (Part 2):

   

  1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
  2) From the files available, download “msxml3.msi”
  3) Double click the file and follow the steps to install.
  4) Click “Start” button, then “Run...”
  5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
   

  As a safe guard please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Have a great weekend.  

  
  Thank you

  Stephen Holm, MS
  WGA Forum Manager

   

  
   

  Thursday, September 20, 2007 5:15 PM
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  OK. Now what?

  Tried Part 1

  regsvr32 msxml3.dll  returns DllRegisterServer in msxml3.dll failed. Return code was: 0x80004005.

  then tried Part 2

  and got the same error message.

  Thanks, I appreciate the quick response.

  -noel

  Thursday, September 20, 2007 5:21 PM
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  Any ideas on regsver32 not registering msxml2.dll?

  Help, please.

  Friday, September 21, 2007 2:39 PM
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  Hello Noel,

   

  Thank you for working with us while we try and provide you with a resolution.  I have tried different resolves surrounding possible scenarios for WGA based on the feedback and error codes received. The problem which you are experiencing is not within the scope of WGA. 

   

  Your last post provided good information. Error code 0x80004005 coupled with messaging DllRegisterServer in msxml3.dll failed. In reality, you are having a problem with Windows Updates rather than Windows or Office Genuine Advantage.  Briefly I researched the error code you received and would like to provide you with some information. Please visit http://support.microsoft.com/kb/932628/en-us

  Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties.

   

  Or, visit the WU Solution Center here:  http://support.microsoft.com/ph/6527

   

  Or, have a look at the WU support forum:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

   

   

      Another alternative should you not find resolve please submit a service request with Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029. Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

   

   

  Stephen Holm, MS

  WGA and OGA Forum Manager

   

  Friday, September 21, 2007 9:43 PM