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MGA Windows Genuine Advantage Validation Failure. RRS feed

  • Question

  • Getting a error on Validation: 0x80080299

     

    Went to the Diagnotics and got:

    Microsoft Genuine Advantage Diagnostic Results
    Passed Active scripting allowed 
    Passed Display images enabled 
    Passed Computer time and date correct 
    Passed Cookies enabled 
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded 
    Passed Office validation ActiveX loaded 
    Passed Validation Self-help ActiveX loaded 
    Passed Validation Self-help: Data.dat Corruption check
    Passed Validation Self-help: Cryptography check
    Passed Validation Self-help: Product Activation check
    Passed ActiveX controls connect with Microsoft validation servers  

    But when I click on Validate I get the 0x80080299 error again.

    Downloaded and ran MGADiag:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W
    Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=
    Windows Product ID: 55277-OEM-2111907-00111
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {CDDAA429-8CED-46F5-B448-0CC5FBD7DCBA}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-416-800401f3_E2AD56EA-221-800401f3_16E0B333-147-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-416-800401f3_E2AD56EA-221-800401f3_16E0B333-80-800401f3_78155E4D-307-800401
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    Running WindowsXP Home Edition the sticker on the bottom has a product key and Toshiba name.

    -noel

     

    Thursday, September 20, 2007 4:59 PM

Answers

  •  

    Good Morning Noel,

     

    Thank you for running the diagnostic test and posting the results for us to analyze. Validation error 0x80080299 means you are having an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.  Noel below I would like for you to follow the steps and lets see see if this resolves  your XML issues.  Please post back and let us know if you are operational again.  

     

     Fix (Part 1):

     

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
       If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     

     Fix (Part 2):

     

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

    As a safe guard please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Have a great weekend.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

     


     

    Thursday, September 20, 2007 5:15 PM
  • OK. Now what?

    Tried Part 1

    regsvr32 msxml3.dll  returns DllRegisterServer in msxml3.dll failed. Return code was: 0x80004005.

    then tried Part 2

    and got the same error message.

    Thanks, I appreciate the quick response.

    -noel

    Thursday, September 20, 2007 5:21 PM
  • Any ideas on regsver32 not registering msxml2.dll?

    Help, please.

    Friday, September 21, 2007 2:39 PM
  • Hello Noel,

     

    Thank you for working with us while we try and provide you with a resolution.  I have tried different resolves surrounding possible scenarios for WGA based on the feedback and error codes received. The problem which you are experiencing is not within the scope of WGA. 

     

    Your last post provided good information. Error code 0x80004005 coupled with messaging DllRegisterServer in msxml3.dll failed. In reality, you are having a problem with Windows Updates rather than Windows or Office Genuine Advantage.  Briefly I researched the error code you received and would like to provide you with some information. Please visit http://support.microsoft.com/kb/932628/en-us

    Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties.

     

    Or, visit the WU Solution Center here:  http://support.microsoft.com/ph/6527

     

    Or, have a look at the WU support forum:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

        Another alternative should you not find resolve please submit a service request with Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029. Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

    Friday, September 21, 2007 9:43 PM

All replies

  •  

    Good Morning Noel,

     

    Thank you for running the diagnostic test and posting the results for us to analyze. Validation error 0x80080299 means you are having an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.  Noel below I would like for you to follow the steps and lets see see if this resolves  your XML issues.  Please post back and let us know if you are operational again.  

     

     Fix (Part 1):

     

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
       If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     

     Fix (Part 2):

     

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

    As a safe guard please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Have a great weekend.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

     


     

    Thursday, September 20, 2007 5:15 PM
  • OK. Now what?

    Tried Part 1

    regsvr32 msxml3.dll  returns DllRegisterServer in msxml3.dll failed. Return code was: 0x80004005.

    then tried Part 2

    and got the same error message.

    Thanks, I appreciate the quick response.

    -noel

    Thursday, September 20, 2007 5:21 PM
  • Any ideas on regsver32 not registering msxml2.dll?

    Help, please.

    Friday, September 21, 2007 2:39 PM
  • Hello Noel,

     

    Thank you for working with us while we try and provide you with a resolution.  I have tried different resolves surrounding possible scenarios for WGA based on the feedback and error codes received. The problem which you are experiencing is not within the scope of WGA. 

     

    Your last post provided good information. Error code 0x80004005 coupled with messaging DllRegisterServer in msxml3.dll failed. In reality, you are having a problem with Windows Updates rather than Windows or Office Genuine Advantage.  Briefly I researched the error code you received and would like to provide you with some information. Please visit http://support.microsoft.com/kb/932628/en-us

    Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties.

     

    Or, visit the WU Solution Center here:  http://support.microsoft.com/ph/6527

     

    Or, have a look at the WU support forum:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

        Another alternative should you not find resolve please submit a service request with Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029. Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

    Friday, September 21, 2007 9:43 PM