Answered by:
MGA Windows Genuine Advantage Validation Failure.

Question
-
Getting a error on Validation: 0x80080299
Went to the Diagnotics and got:
Microsoft Genuine Advantage Diagnostic Results
Passed Active scripting allowed
Passed Display images enabled
Passed Computer time and date correct
Passed Cookies enabled
Passed ActiveX enabled
Passed Windows validation ActiveX loaded
Passed Office validation ActiveX loaded
Passed Validation Self-help ActiveX loaded
Passed Validation Self-help: Data.dat Corruption check
Passed Validation Self-help: Cryptography check
Passed Validation Self-help: Product Activation check
Passed ActiveX controls connect with Microsoft validation serversBut when I click on Validate I get the 0x80080299 error again.
Downloaded and ran MGADiag:
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W
Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=
Windows Product ID: 55277-OEM-2111907-00111
Windows Product ID Type: 2
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: {CDDAA429-8CED-46F5-B448-0CC5FBD7DCBA}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-416-800401f3_E2AD56EA-221-800401f3_16E0B333-147-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-416-800401f3_E2AD56EA-221-800401f3_16E0B333-80-800401f3_78155E4D-307-800401
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-531-645Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details:Running WindowsXP Home Edition the sticker on the bottom has a product key and Toshiba name.
-noel
Thursday, September 20, 2007 4:59 PM
Answers
-
Good Morning Noel,
Thank you for running the diagnostic test and posting the results for us to analyze. Validation error 0x80080299 means you are having an issue with your XML services on the computer. If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key. Noel below I would like for you to follow the steps and lets see see if this resolves your XML issues. Please post back and let us know if you are operational again.
Fix (Part 1):
1) Click “Start” button, then “Run”
2) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
(Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:Fix (Part 2):
1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at: http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
2) From the files available, download “msxml3.msi”
3) Double click the file and follow the steps to install.
4) Click “Start” button, then “Run...”
5) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
As a safe guard please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Have a great weekend.
Thank youStephen Holm, MS
WGA Forum Manager
Thursday, September 20, 2007 5:15 PM -
OK. Now what?
Tried Part 1
regsvr32 msxml3.dll returns DllRegisterServer in msxml3.dll failed. Return code was: 0x80004005.
then tried Part 2
and got the same error message.
Thanks, I appreciate the quick response.
-noel
Thursday, September 20, 2007 5:21 PM -
Any ideas on regsver32 not registering msxml2.dll?
Help, please.
Friday, September 21, 2007 2:39 PM -
Hello Noel,
Thank you for working with us while we try and provide you with a resolution. I have tried different resolves surrounding possible scenarios for WGA based on the feedback and error codes received. The problem which you are experiencing is not within the scope of WGA.
Your last post provided good information. Error code 0x80004005 coupled with messaging DllRegisterServer in msxml3.dll failed. In reality, you are having a problem with Windows Updates rather than Windows or Office Genuine Advantage. Briefly I researched the error code you received and would like to provide you with some information. Please visit http://support.microsoft.com/kb/932628/en-us
Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties.
Or, visit the WU Solution Center here: http://support.microsoft.com/ph/6527
Or, have a look at the WU support forum: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US
Another alternative should you not find resolve please submit a service request with Microsoft Product Support: http://go.microsoft.com/fwlink/?LinkId=52029. Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).
Stephen Holm, MS
WGA and OGA Forum Manager
Friday, September 21, 2007 9:43 PM
All replies
-
Good Morning Noel,
Thank you for running the diagnostic test and posting the results for us to analyze. Validation error 0x80080299 means you are having an issue with your XML services on the computer. If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key. Noel below I would like for you to follow the steps and lets see see if this resolves your XML issues. Please post back and let us know if you are operational again.
Fix (Part 1):
1) Click “Start” button, then “Run”
2) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
(Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:Fix (Part 2):
1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at: http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
2) From the files available, download “msxml3.msi”
3) Double click the file and follow the steps to install.
4) Click “Start” button, then “Run...”
5) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
As a safe guard please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Have a great weekend.
Thank youStephen Holm, MS
WGA Forum Manager
Thursday, September 20, 2007 5:15 PM -
OK. Now what?
Tried Part 1
regsvr32 msxml3.dll returns DllRegisterServer in msxml3.dll failed. Return code was: 0x80004005.
then tried Part 2
and got the same error message.
Thanks, I appreciate the quick response.
-noel
Thursday, September 20, 2007 5:21 PM -
Any ideas on regsver32 not registering msxml2.dll?
Help, please.
Friday, September 21, 2007 2:39 PM -
Hello Noel,
Thank you for working with us while we try and provide you with a resolution. I have tried different resolves surrounding possible scenarios for WGA based on the feedback and error codes received. The problem which you are experiencing is not within the scope of WGA.
Your last post provided good information. Error code 0x80004005 coupled with messaging DllRegisterServer in msxml3.dll failed. In reality, you are having a problem with Windows Updates rather than Windows or Office Genuine Advantage. Briefly I researched the error code you received and would like to provide you with some information. Please visit http://support.microsoft.com/kb/932628/en-us
Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties.
Or, visit the WU Solution Center here: http://support.microsoft.com/ph/6527
Or, have a look at the WU support forum: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US
Another alternative should you not find resolve please submit a service request with Microsoft Product Support: http://go.microsoft.com/fwlink/?LinkId=52029. Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).
Stephen Holm, MS
WGA and OGA Forum Manager
Friday, September 21, 2007 9:43 PM