I am using CRM 2011 , working on outlook Client.
I go offline in outlook, and then navigate to Sales>Sales Literature and then open an existing sales Literature Record
I click Competitors in the side navigation bar, and click 'Add existing competitor' in the ribbon. Is it ok that this functionality ( 'Add existing competitor) is available in Outlook offline? should this button not be greyed out? As far as I know...Sales
Literature should be read only in Outlook offline. Please help.