none
Error 80070426 (with SLSVC hr=0xC004D103) preventing windows updates, Help!

    Question

  • I'm unable to search for and install windows updates on my Vista OS SP2. The software licensing service stops randomly soon after, but gives no errors when started through the services menu option. I've no idea why it's doing this.I've run full system scans using malwarebytes, spybot and McAfee VSE 8.7i, both in regular and safe mode. I removed all threats, but this probem is persisting.I'm computer dumb and baffled! HELP!

    I've run full system file and disk check, which showed normal status. Windows resource protection did not find any integrity violations.

    If useful, i've also recieved the following errors in event viewer:

    "The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
    The system cannot find the path specified."

    "Key Management Service (KMS) failed to start.
    Info:
    hr=0xC004D103"

    "The Software Licensing service failed to start. hr=0xC004D103, [2, 6]"

    "The description for Event ID 7023 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer."

    Some Microsoft 4to6 Devices (#4 and #5) were unable to find drivers, and were showing yellow exclamation marks next to them in device management. I uninstalled and reinstalled them. Still no luck. Also, McAfee McShield randomly turns on and off. It's getting hung up and having difficulty autoupdating. I have a licensed version of McAfee.

    Below are the results from my MGA Diag Report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {A5A5B929-9AF8-43E5-A311-544A304C88A3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A5A5B929-9AF8-43E5-A311-544A304C88A3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3777094449-617660858-91839038</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>56303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17989</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAEAAQABAAAAAwABAAEAJJRiENrxWFBy8jZ2jNDqTizZupDy9IwU5rIQVqxW9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M07   
      FACP            DELL          M07   
      HPET            DELL          M07   
      BOOT            DELL          M07   
      MCFG            DELL          M07   
      SLIC            DELL          M07   
      SSDT            PmRef        CpuPm





    Tuesday, January 10, 2012 10:03 AM

Answers

  • "KrittVista" wrote in message news:dde763e2-8952-4ed1-88fb-aaba0857f52d...
    Yes, I used Free Window Registry Repair yesterday. Below are the errors in event viewer for this SLSVC problem. This takes place over the course of approx 3 mins after it's started in Services. I also see the following error commonly under system "The device, \Device\Harddisk0\DR0, has a bad block." 

    I ran a full system scan with Malwarebytes Anti-Malware and spybot earlier today, both in regular and safe mode. I removed all threats found in both. Then did a full virus scan too. McAfee found nothing.
    Krittika

     
     
     
    Please UNDO any changes that the registry cleaner made – all such programs are snake-oil tricks, and WILL end up breaking your system.
     
    Your ‘bad block’ error indicates a problem with the hard drive -
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Post a new MGADiag report
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 10, 2012 9:36 PM
    Tuesday, January 10, 2012 12:10 PM
    Moderator

All replies

  • "KrittVista" wrote in message news:60c76236-abd2-4fea-8980-007f424a8eb0...

    I'm unable to search for and install windows updates on my Vista OS SP2. The software licensing service stops randomly soon after, but gives no errors when started through the services menu option. I've no idea why it's doing this.I've run full system scans using malwarebytes, spybot and McAfee VSE 8.7i, both in regular and safe mode. I removed all threats, but this probem is persisting.I'm computer dumb and baffled! HELP!

    I've run full system file and disk check, which showed normal status. Windows resource protection did not find any integrity violations.

    If useful, i've also recieved the following errors in event viewer:

    "The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
    The system cannot find the path specified."

    "Key Management Service (KMS) failed to start.
    Info:
    hr=0xC004D103"

    "The Software Licensing service failed to start. hr=0xC004D103, [2, 6]"

    "The description for Event ID 7023 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer."

    Some Microsoft 4to6 Devices (#4 and #5) were unable to find drivers, and were showing yellow exclamation marks next to them in device management. I uninstalled and reinstalled them. Still no luck. Also, McAfee McShield randomly turns on and off. It's getting hung up and having difficulty autoupdating. I have a licensed version of McAfee.

    Below are the results from my MGA Diag Report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2


    Licensing Data-->
    Software Licensing service is not running.






     
     
     
    Have you been using any form of Registry Cleaner??
    First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button
    Once that’s properly set, Start the service – how long before it appears to stop again?
    Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?
    Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.
    net start slsvc
    sc qc slsvc
    sc queryex slsvc
    sc qprivs slsvc
    sc qsidtype slsvc
    sc sdshow slsvc

    copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).
    Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.
     
    Please also note that your installation of Office XP is non-genuine, being based on a Blocked Volume License Key.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 10, 2012 11:14 AM
    Moderator
  • Yes, I used Free Window Registry Repair yesterday. Below are the errors in event viewer for this SLSVC problem. This takes place over the course of approx 3 mins after it's started in Services. I also see the following error commonly under system "The device, \Device\Harddisk0\DR0, has a bad block." 

    "The Software Licensing service is starting."

    "Key Management Service (KMS) failed to start." (Error 12291)
    Info:
    hr=0xC004D103

    "The Software Licensing service failed to start. hr=0xC004D103, [2, 6]" (Error 1001)

    "The Software Licensing service has stopped."

    ------------------------------------------------------------------------
    Below are the results for the requested command promts:

    ---- net start slsvc

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service was started successfully.

    ---- sc qc slsvc

    C:\Windows\system32>sc qc slsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    ---- sc queryex slsvc

    C:\Windows\system32>sc queryex slsvc

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 1160
            FLAGS              :

    ---- sc qprivs slsvc

    C:\Windows\system32>sc qprivs slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    ---- sc qsidtype slsvc

    C:\Windows\system32>sc qsidtype slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    ---- sc sdshow slsvc

    C:\Windows\system32>sc sdshow slsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    I ran a full system scan with Malwarebytes Anti-Malware and spybot earlier today, both in regular and safe mode. I removed all threats found in both. Then did a full virus scan too. McAfee found nothing.
    Krittika

    • Edited by KrittVista Tuesday, January 10, 2012 12:01 PM
    Tuesday, January 10, 2012 11:51 AM
  • "KrittVista" wrote in message news:dde763e2-8952-4ed1-88fb-aaba0857f52d...
    Yes, I used Free Window Registry Repair yesterday. Below are the errors in event viewer for this SLSVC problem. This takes place over the course of approx 3 mins after it's started in Services. I also see the following error commonly under system "The device, \Device\Harddisk0\DR0, has a bad block." 

    I ran a full system scan with Malwarebytes Anti-Malware and spybot earlier today, both in regular and safe mode. I removed all threats found in both. Then did a full virus scan too. McAfee found nothing.
    Krittika

     
     
     
    Please UNDO any changes that the registry cleaner made – all such programs are snake-oil tricks, and WILL end up breaking your system.
     
    Your ‘bad block’ error indicates a problem with the hard drive -
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Post a new MGADiag report
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 10, 2012 9:36 PM
    Tuesday, January 10, 2012 12:10 PM
    Moderator

  • Please UNDO any changes that the registry cleaner made – all such programs are snake-oil tricks, and WILL end up breaking your system.
     

    How do I do this? *Ok, there was a restore option on the registry scan done, I have restored the registry to it's previous state. Will reboot now. I'll run SFC and report back in a bit. Thanks so much for your assistance, Noel!

    Krittika
    • Edited by KrittVista Tuesday, January 10, 2012 12:32 PM
    Tuesday, January 10, 2012 12:20 PM
  • "KrittVista" wrote in message news:f25197dd-34b4-40d0-af55-df7096e8f3a2...
     
    Please UNDO any changes that the registry cleaner made – all such programs are snake-oil tricks, and WILL end up breaking your system.
     

    How do I do this? I'll run CHKDSK and SFC and report back in a bit. Thanks so much for your assistance, Noel!

    Krittika
     
    Open the ‘Free Windows registry Repair’ program – then click on the ‘Restore’ button
    Highlight the latest in the list of backups, and click on Restore
    Keep doing that until the list is empty.
    Then close the tool, and Uninstall it from the Programs listing in Control panel

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 10, 2012 12:53 PM
    Moderator
  • CHKDSK seems to have done the trick (mostly)! Windows updates (30 of them) downloaded and installed. 1 failed to install -- Office XP Service Pack 3 -- which I presume is due to my ingenuine version of Office. Windows security centre is however unable to to identify McAfee. In a system health report it states "The Security Center has not recorded and Anti-virus product' "

    Current State

    - Windows Defender is functioning normally

    - Problems and reports is showing that there are no problems to check

    - McAfee Shield is functioning fine and auto update works! (so far so good)

    - Software Licensing Service started automatically

    Although most things seem to be working fine, "The device, \Device\Harddisk0\DR0, has a bad block." error is persisting in event viewer despite the updates installation/CHKDSK and SFC. Check disk results said "The volume is clean" and Systems File Checker showed no errors. Windows resource protection did not find any integrity violations. Any ideas what's up?

    Also, I don't know if this is related, but a problem with the wireless network connection keeps recurring. "Windows wireless service" isn't starting automatically upon boot. It must be manually diagnosed and started. It gave the following error:

    Under the network connections, both IPv4 and IPv6 are checked, and the most updated driver software is installed. When I tried to update the drivers under devices, i got the following message. "The best driver software for your device is already installed. Windows has determined the driver software for your device is up to date".

    -----------------

    New MGADiag Report after running CHKDSK and installing updates.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {A5A5B929-9AF8-43E5-A311-544A304C88A3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A5A5B929-9AF8-43E5-A311-544A304C88A3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3777094449-617660858-91839038</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>56303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17989</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6000.0000-1402007
    Installation ID: 007894240565911961931104634943657564676410030663392174
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAEAAQABAAAAAwABAAEAJJRiENrxWFBy8jZ2jNDqTizZupDy9IwU5rIQVqxW9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M07   
      FACP            DELL          M07   
      HPET            DELL          M07   
      BOOT            DELL          M07   
      MCFG            DELL          M07   
      SLIC            DELL          M07   
      SSDT            PmRef        CpuPm




    Krittika
    Tuesday, January 10, 2012 7:32 PM
  • "KrittVista" wrote in message news:beff4660-169e-409a-a4fd-67f85df65e66...

    CHKDSK seems to have done the trick (mostly)! Windows updates (30 of them) downloaded and installed. 1 failed to install -- Office XP Service Pack 3 -- which I presume is due to my ingenuine version of Office. Windows security centre is however unable to to identify McAfee. In a system health report it states "The Security Center has not recorded and Anti-virus product' "

     

    -----------------

    New MGADiag Report after running CHKDSK and installing updates.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2





    Krittika
     
     
    I suspect that McAfee is possibly the cause of your remaining problems – apart from the bad disk errors. You may find it worthwhile to uninstall it, run the MCPR removal tool from McAfee, and see if that cures the problems. – you can then reinstall it, or a more friendly AV.
     
    Your Windows is now showing as genuine, so the remaining problems are outside the remit for this forum, but I’ll give the following general advice.
    1) Go to the manufacturer’s site for driver updates, rather than Windows Updates – the ones on WU are always older, if they ever make it there at all.
    2) You should post your remaining problems in the Windows Answers forums – in the System Repair section, here....

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 10, 2012 7:49 PM
    Moderator
  • Thank you so much for your help and time Noel, i've been struggling with this issue for a while! You're godsend. I've posted the remaining problems at

    http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/the-device-deviceharddisk0dr0-has-a-bad-block-on/a9d7b85b-d7d7-4460-b934-0859a1004179?tm=1326231826174

    if you have any further suggestions!


    Krittika
    Tuesday, January 10, 2012 10:31 PM
  • "KrittVista" wrote in message news:a32263e4-8ae4-49a2-867f-84f0a3975573...

    Thank you so much for your help and time Noel, i've been struggling with this issue for a while! You're godsend. I've posted the remaining problems at

    http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/the-device-deviceharddisk0dr0-has-a-bad-block-on/a9d7b85b-d7d7-4460-b934-0859a1004179?tm=1326231826174

    if you have any further suggestions!


    Krittika
     
     
    You’re welcome – good luck with the Answers forums, there are some good people there (and a few not-so-good ones, but they are fairly obvious, usually! ).
     
    I’ll keep an eye on the thread, just in case I can contribute anything.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 10, 2012 11:57 PM
    Moderator