How do i cancel Onecare subscription RRS feed

  • Question

  • I no longer use Windows Live Onecare and do not want ro renew my subscription.

    The number given to cancel the Onecare subscription [deleted] is answered by "Dell" with a

    voice message that is location is not open. How can I cancel my subscription to Onecare


    Tuesday, June 10, 2008 6:20 PM


All replies

  • I deleted the phone number you posted as phone support is only available for subscribers. I can confirm that the number you typed is the North American support number for OneCare. You would call to cancel your subscription.

    Alternatively, use email support as a trial user -

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2




    Tuesday, June 10, 2008 7:15 PM
  • I suggest you call the number and see who answers, also the link info only works if your  running onecare, which I am not.

    Tuesday, June 10, 2008 7:49 PM
  • The link works if you select that you are a trial user.

    There may be a routing problem for your local or regional telco for the number, but it is the OneCare support line.

    For email support:

    Start here -  


    You can also click the link above to start the support flow directly if OneCare cannot start or if you are at a PC where OneCare is not installed.

    • click "Get More Help" in the lower right hand corner
    • Click "Get Support"
    • Select "Billing Support" or "Technical Support"
    • Select "No. This is a new issue"
    • Select "on a different computer"
    • Click Continue
    • Select "I have a trial/beta version of OneCare"
    • Click Continue
    • Sign in with your LiveID
    • Fill in the form with as much detail as possible and click continue
    • Make a note of the Case ID
    • You will typically receive a response within 24 hours, but it may be longer on weekend and holidays or periods of high volume.
    • Be sure to check your Junk Mail folders for the support response when checking your email and insure that you are not automatically deleting mail from unknown senders.


    Tuesday, June 10, 2008 10:45 PM