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TrojanSpy Win 32 Ambler D infected and onecare can't remove it? RRS feed

  • Question

  • Hello,

    I come here because I have this heavy Trojan Spy called TrojanSpy:Win32/Ambler.D and another called Viritumondo that keeps getting alerted as potential unwanted software by OneCare but even though I try to CleanAll, and OneCare confirms it has been removed. I get the alert again! I restart the computer and get alot of flashed ms-dos screens going in to Windows System 32 before they disappear and I get pop ups and internet windows to websites.

    It's really bad,..

    Can anyone help me?
    I contacted support and I hope they can assist me and not say "sorry OneCare can't qurantee that trojan at this time."
    Also, Onecare is constantly being closed and shutdown without my consent.

    Can anyone help?

    I would -GREATLY- appreciate it.



    • Changed type Liz A Thursday, July 9, 2009 11:23 PM Need Help!
    Thursday, July 9, 2009 11:19 PM

Answers

  • Hello Liz, contacting support was the best way to go. Support has been very good at removing malware that One Care is not able to remove and I think you will be satisfied with your support experience.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Thursday, July 9, 2009 11:45 PM
    Moderator