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Unable to validate windows 7 (genuine), can anyone advise please? RRS feed

  • Question

  • I have  PC which i bought from MESH computers last year with Windows 7 installed.  I have original CD and certificates.  Since end of November it no longer updates and failed validation check.  I also had message displayed in bottom roght of desk top saying Windows was not genuine.  This has now gone, but Windows no longer updates

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070003
    Windows Product Key: *****-*****-P6GY4-HT98J-DX3H8
    Windows Product Key Hash: u7G2ondD5iSxIpcF4LuOIC6RBlk=
    Windows Product ID: 00359-OEM-8802021-18785
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {4DAF0093-F602-471C-9AF4-1CE1BC2495BA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4DAF0093-F602-471C-9AF4-1CE1BC2495BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DX3H8</PKey><PID>00359-OEM-8802021-18785</PID><PIDType>3</PIDType><SID>S-1-5-21-1156522944-214109115-2476473259</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>63BA3607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:11:2010 07:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070003
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAEAAQACAAAAAQABAAEAln0itrlCCFBGkMS1XBpU8hAzBp4ETAx0je9iPc7umsmOLg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            112509        APIC1544
      FACP            112509        FACP1544
      HPET            112509        OEMHPET
      MCFG            112509        OEMMCFG
      OEMB            112509        OEMB1544
      SSDT            A M I         POWERNOW


    I have tried contacting Microsoft but they just give me a number to ring for validation, but since the message regarding Windows not being genuine has dissapeared, they say they cannot help. I am still left with PC that can't update or be validated however.  Not impressed with Microsoft support so far!

    Tuesday, December 14, 2010 1:58 PM

Answers

  • "Monrokelly" wrote in message news:60debffd-d465-489d-b41c-cad462970b6f...

    I have  PC which i bought from MESH computers last year with Windows 7 installed.  I have original CD and certificates.  Since end of November it no longer updates and failed validation check.  I also had message displayed in bottom roght of desk top saying Windows was not genuine.  This has now gone, but Windows no longer updates

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070003
    Windows Product Key: *****-*****-P6GY4-HT98J-DX3H8
    Windows Product Key Hash: u7G2ondD5iSxIpcF4LuOIC6RBlk=
    Windows Product ID: 00359-OEM-8802021-18785
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    I have tried contacting Microsoft but they just give me a number to ring for validation, but since the message regarding Windows not being genuine has dissapeared, they say they cannot help. I am still left with PC that can't update or be validated however.  Not impressed with Microsoft support so far!


    I'm going to take a wild guess and say that you are using either Norton or McAfee for a security software?
    What appears to have happened is that something has deleted a critical file (highlighted above), and the most likely culprit is either an AV, or malware.
    You can try using SFC /SCANNOW from an elevated Command Prompt to replace the missing file, or try doing it manually, by copying the file from your installation disk, or from the WinSxS store (it it's still there)
    Once you've got the file in place, reboot the system a couple of times, and run the MGADiag report again and post the results.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 14, 2010 9:26 PM
    Tuesday, December 14, 2010 2:06 PM
    Moderator
  • Also note these two files

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Tuesday, December 14, 2010 9:26 PM
    Tuesday, December 14, 2010 2:45 PM

All replies

  • "Monrokelly" wrote in message news:60debffd-d465-489d-b41c-cad462970b6f...

    I have  PC which i bought from MESH computers last year with Windows 7 installed.  I have original CD and certificates.  Since end of November it no longer updates and failed validation check.  I also had message displayed in bottom roght of desk top saying Windows was not genuine.  This has now gone, but Windows no longer updates

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070003
    Windows Product Key: *****-*****-P6GY4-HT98J-DX3H8
    Windows Product Key Hash: u7G2ondD5iSxIpcF4LuOIC6RBlk=
    Windows Product ID: 00359-OEM-8802021-18785
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    I have tried contacting Microsoft but they just give me a number to ring for validation, but since the message regarding Windows not being genuine has dissapeared, they say they cannot help. I am still left with PC that can't update or be validated however.  Not impressed with Microsoft support so far!


    I'm going to take a wild guess and say that you are using either Norton or McAfee for a security software?
    What appears to have happened is that something has deleted a critical file (highlighted above), and the most likely culprit is either an AV, or malware.
    You can try using SFC /SCANNOW from an elevated Command Prompt to replace the missing file, or try doing it manually, by copying the file from your installation disk, or from the WinSxS store (it it's still there)
    Once you've got the file in place, reboot the system a couple of times, and run the MGADiag report again and post the results.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 14, 2010 9:26 PM
    Tuesday, December 14, 2010 2:06 PM
    Moderator
  • Also note these two files

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Tuesday, December 14, 2010 9:26 PM
    Tuesday, December 14, 2010 2:45 PM
  • Hi, Thanks for the replies.  I did try the scannow /sfc which did detect some corrupt files that it was unable to repair.  I use Sophos as my AV.  just recently however a message flashed on the screen again saying that my copy of windows could not be validated.  it then downloaded an update which said it would try and fix any errors with the Windows protection which it did!  My copy of windows 7 is now fully activated again and able to recieve updates again.  Does this mean that Microsoft were aware of problems with recent updates causing problems?

     

      Whilst i'm delighted this problem has been resolved, it has been frustrating trying to get any assistance support wise from MESH computers or microsoft.  Microsoft were unable to help as Windows was pre-installed and so the licence was with MESH computers.  The advice from MESH computers was to restore the PC back to the orignal factory build therefore losing all my programs etc that had been installed so far.  needless to say I'm pleased I didn't listen to them.  I am pretty sure the problem occured as a result bof a Windows update but I am happy to stand corrected.

     

    Thanks again for taking time to respond though Darin, and Noel, any help and advice is gratefully recieved!!

     

     

    Tuesday, January 4, 2011 2:23 PM
  • "Monrokelly" wrote in message news:bb73a365-52c5-4fab-8006-3210391006f4...

    Hi, Thanks for the replies.  I did try the scannow /sfc which did detect some corrupt files that it was unable to repair.  I use Sophos as my AV.  just recently however a message flashed on the screen again saying that my copy of windows could not be validated.  it then downloaded an update which said it would try and fix any errors with the Windows protection which it did!  My copy of windows 7 is now fully activated again and able to recieve updates again.  Does this mean that Microsoft were aware of problems with recent updates causing problems?

     

      Whilst i'm delighted this problem has been resolved, it has been frustrating trying to get any assistance support wise from MESH computers or microsoft.  Microsoft were unable to help as Windows was pre-installed and so the licence was with MESH computers.  The advice from MESH computers was to restore the PC back to the orignal factory build therefore losing all my programs etc that had been installed so far.  needless to say I'm pleased I didn't listen to them.  I am pretty sure the problem occured as a result bof a Windows update but I am happy to stand corrected.

     

    Thanks again for taking time to respond though Darin, and Noel, any help and advice is gratefully recieved!!

     

     

    Windows Licensing has a certain amount of self-heal capability, as you've just found out. The update that you almost certainly got recently was the WAT update, which increased the OS's capability to detect and repair problems (among other things).
    It's unlikely that your problem was caused by an update to the OS, although it could have been because of problems with a set of virus definitions (AVG had problems a few weeks back), or simple file corruption.
     
    I do suggest that you post a fresh MGADiag report - that way we can make sure that your problem is gone, rather than just hidden.

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 4, 2011 5:32 PM
    Moderator