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Remote Call Control not working when I click on a tel: URI RRS feed

  • Question

  • Hi, I have Remote Call Control setup with an Avaya system, calls work fine when typed in or selected in the caller list.

     

    However, when I click on a tel: URI (In a web page for example), it appears to try and call the number but it is not controlling the phone using RCC.

     

    In this case, my installation is setup for RCC only.

     

    I assume RCC is supported when dialing from a tel: URI ??

     

    any ideas ?

     

    Mark

    Tuesday, July 8, 2008 2:11 PM

All replies

  •  

    Hi,

     

    What happens exactly when it tries ? does it open a Communicator call window ? if so, then you need to click on the tel icon in this window to launch the call.

    callto:tel:<number> should do all the steps in one, but never succeeded.

    Wednesday, July 9, 2008 8:12 PM