locked
genuine microsoft problem RRS feed

  • Question

  • i have been having this problem for a while all of a sudden one day my copy of windows was no longer valid and i have no idea why i have the product key on the side of my computer and winxp pro came preinstalled i have tried entering the code to validate it but it doesnt work i didnt care about it until i tried to update windows media player and now i cant use it at all  need help

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-4RHJG-83M4Y-7X9GW
    Windows Product Key Hash: 5CG2aCaHENU8LMWFFoQ/184emQ0=
    Windows Product ID: 55274-649-6478953-23375
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: edc8c3ef-619e-42f9-b80c-2d64bed2903f
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.5.532.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>edc8c3ef-619e-42f9-b80c-2d64bed2903f</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7X9GW</PKey><PID>55274-649-6478953-23375</PID><PIDType>1</PIDType><SID>S-1-5-21-2000478354-2077806209-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20040802000000.000000+000</Date></BIOS><HWID>984336470184B96F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>754ECC45A074594</Val><Hash>Y+Nbvf0iy10ZfvesO6lW2jrzU6Q=</Hash><Pid>54187-755-2130026-17840</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, February 16, 2007 6:22 AM

Answers

  • Hi dvloki,

    Currently, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. (i.e. Resellers should NOT be selling a computer with a Volume Licensing edition of Windows pre-installed).

    In your specific case, the VLK Key, being used on your computer is not even a legitimate product key.  It was created with an illegal key generating application.  Microsoft can verify which product keys they themselves manufactured.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    My suggestion is to compare the Windows Product Key on your CoA with the last 15 digets of the Windows Product Key listed on line 4 of the Diagnostic Report.

    If they do not match then you, most likly, did not get the VLK version pre-installed and received it in some other way (maybe a repair shop reinstalled Windows, with their key, while repairing your PC).

    If they match, then you received the VLK version pre-installed and I would suggest going back to your retailer and demand a legal install of Windows, that you payed for.

    Thank you,
    Darin

     

    Friday, February 16, 2007 7:43 PM