I don't know why I cannot install this virus protection... I have full bars on my laptop, yet it's still saying that I cannot connect because of my internet connection not being available. Please help me, thank you.
See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2
And, if all else fails, please contact support for help:
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2