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Live OneCare Subscription and Windows Vista Ultimate

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I upgraded my Windows Vista Home Premium to Windows Vista Ultimate. I turned my firewall off in Live OneCare. Now I can't turn it on. I get a message that my subscription has expired. Maybe this is considered the 4th computer since I have two other computers using the same subscription to Live OneCare. What do I do to restore virus protection? Buy another subscription?

Thursday, December 27, 2007 4:21 AM

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The first thing to do is check the PC date and time. That could be the cause of the incorrect expiration report. The second thing I'd recommend is opening OneCare and going to Help/About and noting the LiveID for your subscription - the Subcription ID. Then unisntall OneCare, run the cleanu tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 - and finally reinstall from http://onecare.live.com and activate/subscribe with the LiveID for your active subscription.

If you continue to have problems, contact support -

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve

Thursday, December 27, 2007 4:07 PM

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