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CRM 4 in Outlook 2010 RRS feed

  • Question

  • Upgraded from Outlook 2003 to 2010, but where items tracked in CRM used to be obvious because they had different icons, now we can't see whether appointments, contacts or emails have been tracked or not.  Is there a way to re-enable this? 

    Sue Neilson Sovereign Business Integration plc

    Wednesday, November 6, 2013 2:24 PM

All replies

  • Hello,

    Did you apply latest Update Rollup for Dynamics CRM 4 plugin for Outlook?

    Please report to the following compatibility list for more details : http://support.microsoft.com/kb/2669061/en

    Office 2010 Update Rollup 11 4.0.7333.2861 Compatible
    Office 2010 SP1 Update Rollup 14 4.0.7333.3135 Compatible
    Office 2010 SP2 -  - Not Compatible


    Hope that Helped!


    -- Thomas Canaple

    Wednesday, November 6, 2013 3:01 PM
  • Thanks Thomas - not sure it does though!  We have CRM Update Rollup 21 on the application servers (should have said Office is in Citrix XenApp) and Office 2010 Service Pack 1.  So all the indicators are that it should be compatible - but it is functioning differently to 2003 - and definitely not for the better.

    Sue Neilson Sovereign Business Integration plc

    Wednesday, November 6, 2013 4:17 PM