Can have 2 email addresses for one user of Microsoft Dynamics CRM2011? RRS feed

  • Question

  • Hi.

    I've a quick question.

    Our customer which running a call center need to have several e-mail addresses for one operator. Because one operator have to reply as a several different conpany's person.

    Can Dynamics CRM2011 user have a several e-mail addresses for 1 user?

    If you have any answer , that would be great help for me!

    Thanks and BestRegards,

    Mikiyo "Miranda" Yamaki

    Thursday, July 5, 2012 2:58 AM

All replies

  • Hi,

    The simpler thing you can do is Create a new entity called “UserEmail” and create 1:N relationship between the entity.

    Vejai SH

    Thursday, July 5, 2012 11:45 AM
  • Hi Vejai SH,

    Thank you  for your quick answer.  That is great idea!

    BTW/   I found the  2nd email address area in user entity.

    Does it works?

    Friday, July 6, 2012 2:08 AM