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help installing

Question
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i got an error id while installin that isnt listed on the help page .. it is .. 0036-80070643
what do i do to install
Sunday, May 18, 2008 9:50 PM
Answers
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Uninstall One Care using add/remove programs, use the install cleanup tppl - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 then reinstall One Care.
- Marked as answer by Stephen BootsMVP, Moderator Friday, December 26, 2008 8:55 PM
Sunday, May 18, 2008 11:48 PMModerator -
If you continue to encounter problems after the reinstall, the following may help:
See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
- Marked as answer by Stephen BootsMVP, Moderator Friday, December 26, 2008 8:55 PM
Monday, May 19, 2008 2:00 PMModerator
All replies
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Try installing from the One Care website - http://onecare.live.com/standard/en-us/default.htmSunday, May 18, 2008 10:23 PMModerator
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i installed it from the site it say my accounts is active but i can not use it. i cannot open one care to use it. help pleaseSunday, May 18, 2008 11:24 PM
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Uninstall One Care using add/remove programs, use the install cleanup tppl - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 then reinstall One Care.
- Marked as answer by Stephen BootsMVP, Moderator Friday, December 26, 2008 8:55 PM
Sunday, May 18, 2008 11:48 PMModerator -
If you continue to encounter problems after the reinstall, the following may help:
See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
- Marked as answer by Stephen BootsMVP, Moderator Friday, December 26, 2008 8:55 PM
Monday, May 19, 2008 2:00 PMModerator