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Blue star warning RRS feed

  • Question

  • My Windows XP media 2002 system has been ok for 18 months , It has regularly been updated using auotmatic updates BUT 2 days ago I had the blue star counterfeit warning appear after trying to install IE8. I have tried validating my software but I still get the warning.
    If I try and install IE* I get a validation warning asking me whether the cryptographic services are running , I checked they are.
    Tuesday, July 21, 2009 12:39 PM

Answers

  • Hello confused51,

      Would you go to http://microsoft.com/genuine/diag and click the Start Diagnostic button.  The page will detect the Cryptographic Errors your XP is experiencing and will either give you a button to push to automaticly resolve the issue or will give steps to manually resolve the issue.

    Thank you,
    Darin MS 
    Friday, July 31, 2009 5:01 PM
  • Dan

    I have fixed the problem.
    1) Reverted to a restore point (about 6 weeks back).
    2) Checked the hard drive for errors - using chkdsk.exe  -damaged files found and repaired  .
    re installed wga , windows now passes validation and the blue star warning has gone.

    I am not sure whether it was 1) or 2) that did the trick.
    • Marked as answer by confused51 Wednesday, August 19, 2009 12:04 PM
    Wednesday, August 19, 2009 12:04 PM

All replies

  • Hello confused51,

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, July 21, 2009 3:59 PM
  • I have visited the validation web site and validation sems to go ok.
    STILL HAVE BLUE STAR
    I have run the MGA diagnostic tool relating to windows as suggested.
     The dialog box would not let me copy the response but the response was that all of the windows info was there ID and key etc. BUT it flagged in red that there was a problem with cryptographic services.
    I clicked the resolve button
    After some minutes there was a message informing me that the problem could not be resolved and that I should contact Microsoft support.
    If I go to
    Control panel-- administrative tools--Services---

    The cryptographic services are started but I still have the problem

    The computer is a refurb and has a windows refurb sticker . It is OEM .  The computer brand is Philips bit the company is DSG.
    The software is Windows Media 2005
    Wednesday, July 22, 2009 3:09 PM
  • Hello confused51,

      To paste a Diagnostic Report into the forums, first run the MGA Diag tool, click the 'Continue' button then click the 'Copy' button. Next come back to this thread and click 'Reply'. Press the keyboard keys "ctrl" and "v" at the same time. that will paste the Diagnostic Report into the Reply text area. Lastly, click 'Submit' and the Diagnostic Report will be posted.

    Thank you,
    Darin MS
    Wednesday, July 22, 2009 4:11 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X6JKM-G3C24-K2QYW
    Windows Product Key Hash: hgilwO0syBfJYWJqlYGOlfrw/B8=
    Windows Product ID: 76488-OEM-2211906-00839
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    ID: {2AE8343B-E70F-4FE0-91E4-7860E9B4D304}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: N/A, hr = 0x80096001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80096001
    WgaLogon.dll Signed By: N/A, hr = 0x80096001

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2AE8343B-E70F-4FE0-91E4-7860E9B4D304}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K2QYW</PKey><PID>76488-OEM-2211906-00839</PID><PIDType>2</PIDType><SID>S-1-5-21-3377589253-599618418-4008719357</SID><SYSTEM><Manufacturer>DSGLTD</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070202000000.000000+000</Date><SLPBIOS>DIXONSXP,DIXONSXP</SLPBIOS></BIOS><HWID>A3AF339F0184E07A</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>PHILIPS-freevents™</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.5.540.0"/><File Name="WgaLogon.dll" Version="1.5.540.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1BDB9:Dixons Stores Group|1A787:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: DIXONSXP,DIXONSXP

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, July 22, 2009 6:32 PM
  • Hello confused51,

      Would you go to http://microsoft.com/genuine/diag and click the Start Diagnostic button.  The page will detect the Cryptographic Errors your XP is experiencing and will either give you a button to push to automaticly resolve the issue or will give steps to manually resolve the issue.

    Thank you,
    Darin MS 
    Friday, July 31, 2009 5:01 PM
  • Hi DarinI have tried the diagnostics on the highlighted page.http://microsoft.com/genuine/diag while running
    I get 3 separate dialog boxes appear separately
    OGAcontrol.cab problem   -Unknown publisher ( I do not have MSoffice installed)
    Selfhelpcontrol.cab problem -Unknown publisher
    LegitCheckControl.cab -Unknown publisher

    I am asked to install active X control while attempting this I get the three dialog boxes appear again.
    The problem is not resolved.
    Monday, August 10, 2009 7:55 PM
  • Hi again Dani

    When I run http://microsoft.com/genuine/diag   diagnostics from Firefox web browser everything passes.
    If I run the diagnostic using IE7  I get the
    OGAcontrol.cab problem   -Unknown publisher ( I do not have MSoffice installed)
    Selfhelpcontrol.cab problem -Unknown publisher
    LegitCheckControl.cab -Unknown publisher
    errors.
    To remind you
    I only started getting the blue star counterfeit warning after trying to upgrade IE7 to IE8.

    Monday, August 17, 2009 3:18 PM
  • Hello confused51,

    Based on the fact that the downloaded mgadiag utility could not repair your cryptographic errors, and that the online utility cannot either, and that you have a large number of file issues as described below, I think you should prepare for the probability that a backup and offload of data and a full recovery/clean installation of XP Media Center may be the only true solution to the problem:

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    That much file corruption would have me testing the RAM and the hard disk drive.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 17, 2009 3:23 PM
  • Dan

    I have fixed the problem.
    1) Reverted to a restore point (about 6 weeks back).
    2) Checked the hard drive for errors - using chkdsk.exe  -damaged files found and repaired  .
    re installed wga , windows now passes validation and the blue star warning has gone.

    I am not sure whether it was 1) or 2) that did the trick.
    • Marked as answer by confused51 Wednesday, August 19, 2009 12:04 PM
    Wednesday, August 19, 2009 12:04 PM
  • Hi confused51,

    Thanks for posting back to tell us that you're up and running again!

    It was probably a little bit of both that got it fixed.

    Good luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, August 20, 2009 3:03 PM