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0x80080205 Validation fails with administrator account RRS feed

  • Question

  •  

    Hi!

     

    I have a customer computer where validation suddently fails with the errorcode 0x80080205. I have read the Microsoft pages which says this is due to insifficient privilegies, but I'm using the local Administrator accouns, so this is  not correct. I've run the selfdiagnostic tool for windows genuine advantage, and the computer passes all the tests.

     

    I've tried reinstalling Internet Explorer 7 by downloading it again from Microsoft Download and running the installer.

     

    I'm at a loss here, please help. We would have reinstalled this DELL OEM computer if the customer hadn't lost the installation CD's... sigh..

     

    E.R.

    MCT 2008

    MCSE NT4.0 2000 2003

    MCSETongue Tiedecurity 2000 2003

    MCSA 2000 2003

    MCSATongue Tiedecurity 2000 2003

    Novell CA, CiscoCNA, CheckpointCSA, NetASQ Expert, HP ASE

    CompTIA Security+

    I love diplomas and certifications Big Smile

     

    From Microsoft Genuine Advantage Diagnostic Tool 1.7.0095.0

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-D9BC7-TJCC6-C9893
    Windows Product Key Hash: gm8EN1KL24BOE1CLPducl+6FNH8=
    Windows Product ID: 55724-640-0283816-23942
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {69866D6E-2373-4797-AA3E-A6E1BF2FE6DE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Programfiler\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{69866D6E-2373-4797-AA3E-A6E1BF2FE6DE}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C9893</PKey><PID>55724-640-0283816-23942</PID><PIDType>0</PIDType><SID>S-1-5-21-725345543-1078145449-2147238677</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="5"/><Date>20070810000000.000000+000</Date></BIOS><HWID>3D6A36970184406A</HWID><UserLCID>0414</UserLCID><SystemLCID>0414</SystemLCID><TimeZone>Vest-Europa (normaltid)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120414-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>8CB711BA617A072</Val><Hash>q4CUAZJL/v5CJF8ceB7/vIqc1G4=</Hash><Pid>73081-057-4473631-56034</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Friday, June 20, 2008 9:19 AM

Answers

  • Hello E.R.

     

    Please visit Windows Genuine Advantage does not validate a copy of Windows XP @ http://support.microsoft.com/kb/916247 .  Please follow the guidance here and let us what happens.  Thank you

     

     

    Stephen Holm

    WGA Forum Volunteer

     

    Friday, June 20, 2008 9:07 PM
  • E.R.,

     

    The diagnostic report indicates that this version of Windows XP or older is an unsupported version with regard to windows genuine advantage issues.  The supported versions as of now is Windows XP Professional, Home, Tablet, and Windows Media Center.  Do you know which operating system you have on the machine? 

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to the Discussions in Windows XP General Forum newsgroups here:

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

    Friday, June 20, 2008 10:50 PM

All replies

  • Hello E.R.

     

    Please visit Windows Genuine Advantage does not validate a copy of Windows XP @ http://support.microsoft.com/kb/916247 .  Please follow the guidance here and let us what happens.  Thank you

     

     

    Stephen Holm

    WGA Forum Volunteer

     

    Friday, June 20, 2008 9:07 PM
  • E.R.,

     

    The diagnostic report indicates that this version of Windows XP or older is an unsupported version with regard to windows genuine advantage issues.  The supported versions as of now is Windows XP Professional, Home, Tablet, and Windows Media Center.  Do you know which operating system you have on the machine? 

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to the Discussions in Windows XP General Forum newsgroups here:

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

    Friday, June 20, 2008 10:50 PM