Cannot install Back-end services on a different server RRS feed

  • Question

  • Hi,

    I am running CRM 2013 and currently have a front-end that has all my services on it.  I have a second server that I have brought up to move my backend services to.

    However, when I run through the install I receive the following error message on the installer.

    "The product key is not compatible with the installed version of Microsoft Dynamics CRM."

    How can I see what product key was used for my front-end installation?  I'm guessing the two need to line up in order for this to work correctly?

    Thank you.

    Greg Thomas http://lync.openjive.com

    Tuesday, May 6, 2014 2:53 AM

All replies

  • Hi Greg,

    If you're currently running a single server (which you refer to as front end) that has all the services running; and you're looking to split up the CRM the front and back end roles the best way would be to uninstall and reinstall Dynamics CRM in both servers selecting roles as required. This would prevent issues you're facing that's also mentioned in a similar blog entry here : http://blogs.msdn.com/b/atif/archive/2012/01/22/the-product-key-is-not-compatible-with-installed-version-of-microsoft-dynamics-crm.aspx

    Regarding the License Key used, use this query in MSCRM_CONFIG database of Dynamics CRM to get it:

    SELECT NVarCharColumn FROM ConfigSettingsProperties where ColumnName = 'LicenseKeyV6RTM'

    Admin QuikView Solution for CRM 2013

    Tuesday, May 6, 2014 11:15 AM
  • Thank you for answer... this as actually one of the blogs I had been following.

    I was hoping there was something else I missed and I could try again before re-installing the whole environment.

    Thank you - Greg.

    Greg Thomas http://lync.openjive.com

    Tuesday, May 6, 2014 12:02 PM