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Hangs during complete scan RRS feed

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    Please help.  I am unable to do a complete scan.  It hangs at about 35% complete.  There is no error message.  Quick scan works without a problem.  Scans for virus and malware on online scan from another product shows no infection.  I am also running Spyware Doctor, but turn it off before a scan.  I have no other issues with OneCare.  I am running XP Media ed. SP3.  I do not have Email viral infections as I am really careful

    Friday, September 12, 2008 2:31 AM

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    Try excluding Spyware Doctor from the scan. To exclude a folder open One Care>Change Settings>Viruses and Spyware>Exclusions>Add Folder. Browse to the Spyware Doctor folder. The path to the folder should be C:\ProgramFiles\Spyware Doctor or C:\ProgramFiles\PC Tools. Run a full scan again. If the issue persists please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Friday, September 12, 2008 3:56 AM
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    Try excluding Spyware Doctor from the scan. To exclude a folder open One Care>Change Settings>Viruses and Spyware>Exclusions>Add Folder. Browse to the Spyware Doctor folder. The path to the folder should be C:\ProgramFiles\Spyware Doctor or C:\ProgramFiles\PC Tools. Run a full scan again. If the issue persists please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Friday, September 12, 2008 3:56 AM
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    Jim, your suggestion worked perfectly, thank you.  I presume that the OneCare scanner was choking on quarantined malware in the Spyware Doctor folder.

     

    Saturday, September 13, 2008 1:57 AM