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Can't validate Office 2007 product key RRS feed

  • Question

  • After my old computer broke, I had to install Office on a new computer. However, when I try to enter the product key the installer tells me the key is invalid.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-DMRVW-QD64M-8JV3X
    Windows Product Key Hash: PUVxIvFPKblQpxZE3zS8N20Q4NY=
    Windows Product ID: 89584-355-2010756-71764
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {D4846E60-4EDB-45DB-9160-66E9F0628452}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4846E60-4EDB-45DB-9160-66E9F0628452}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8JV3X</PKey><PID>89584-355-2010756-71764</PID><PIDType>5</PIDType><SID>S-1-5-21-1786287551-3025834160-1941080263</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20090731000000.000000+000</Date></BIOS><HWID>14303507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9de9abe2-d01d-4538-af84-4498bdbc2ba3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89584-00142-355-201075-00-2057-6001.0000-3172009
    Installation ID: 011506056221451931043960225431585822261216509456703601
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 8JV3X
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEA6GG4GFiqwo8IhYp0fOzQHPL0mohk8wq2rFZ2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      TAMG GBT   GBT   B0
      SSDT INTEL PPM RCM 


    • Edited by ply123411 Sunday, November 15, 2009 10:03 AM added office genuine advantage diag spew
    Sunday, November 15, 2009 10:00 AM

Answers

  • Hello ply123411,

    Product keys for Microsoft software have to be a perfect match for the product on several different levels---if not, you get the error message that was displayed.

    The product key has to match the product version and edition, meaning that a product key for Office Professional 2007 will not work on Office Ultimate 2007, because even though they are both Office 2007, they are different editions.

    The same applies to the "distribution channel" or type of license.  A product key for Office Professional 2007 that was preinstalled on the computer by the manufacturer is for an OEM license, and that product key would not work on a copy of Office Professional 2007 that was purchased in a nice pretty retail plastic box in a retail store because purchased that way, Office is a retail license, and because they are different types of licenses, OEM vs. retail.

    How do you know that the product key you are trying to enter into Office Ultimate 2007 is a Genuine Office Ultimate 2007 product key that matches the product edition and the license type of the Office Ultimate progarm you installed? 
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 20, 2009 10:07 PM
    Monday, November 16, 2009 1:32 PM

All replies

  • Hello ply123411,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    The status above tells us that your current installation of Office is Office Ultimate 2007 installed as a Trial license.

    The error you are receiving would be expected if you tried to input the product key for any other version or edition of Office other than a retail license for Office Ultimate 2007.

    Probably the simplest way to correct the situation would be to uninstall the Trial installation of Office Ultimates 2007, restart twice, then use you genuine Microsoft hologarmmed Office discs to install the copy of Office that you have.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 16, 2009 3:42 AM
  • It's probably coming up as a trial version because it wouldn't accept my product key at installation, but I installed anyway, so I could do some work.

    I'll try your suggestion though.
    Monday, November 16, 2009 9:20 AM
  • Hello ply123411,

    Product keys for Microsoft software have to be a perfect match for the product on several different levels---if not, you get the error message that was displayed.

    The product key has to match the product version and edition, meaning that a product key for Office Professional 2007 will not work on Office Ultimate 2007, because even though they are both Office 2007, they are different editions.

    The same applies to the "distribution channel" or type of license.  A product key for Office Professional 2007 that was preinstalled on the computer by the manufacturer is for an OEM license, and that product key would not work on a copy of Office Professional 2007 that was purchased in a nice pretty retail plastic box in a retail store because purchased that way, Office is a retail license, and because they are different types of licenses, OEM vs. retail.

    How do you know that the product key you are trying to enter into Office Ultimate 2007 is a Genuine Office Ultimate 2007 product key that matches the product edition and the license type of the Office Ultimate progarm you installed? 
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 20, 2009 10:07 PM
    Monday, November 16, 2009 1:32 PM
  • I'm sure the key should work because it's the same key I used to install Office from the same disc on my old computer several times.
    Monday, November 16, 2009 3:01 PM