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My Windows wont validate RRS feed

  • Question

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    i recently bought a new laptop. When i turn on my laptop and punch in my password, it brings me to a black screen with a pop up window that says i need to validate windows. I followed the instructions to validate, but my windows did not pass the test? I cant run my laptop as admin because i dont have a "start" button. How can i solve this problem?

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EA5762D9-B3F2-43F6-9AEA-8BA881C4CD80}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: M:20071109160656437-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: N/A, hr = 0x80004005
    Commit: N/A, hr = 0x80004005
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0x80004005
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA5762D9-B3F2-43F6-9AEA-8BA881C4CD80}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3633194475-2382668363-1657590569</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GA361UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.37    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070531000000.000000+000</Date></BIOS><HWID>7B313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

    Saturday, November 10, 2007 12:21 AM

Answers

  • Hi phuongie360,

     

    I just wanted to update you. I had one of our engineers look at your diagnostic report and he beileves that the issue originally occured on Oct. 10th 2007 at 8:34pm (local time). I suggest looking for what was installed around that time.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, November 13, 2007 8:56 PM

All replies

  • Hi,

     

      What's happening is  called a Tamper State. There is a program that is incompatible with Vista and when that program does something that Vista doesn't allow, Vista goes into a Tamper state.

     

    There is two types of programs that cause a Tamper State

      a) A program that can be launched at any time, by the user (such as a game or application)

      b) A program that launches at Start up and that contently runs (such as an anti-virus program)

     

     The key is identifying the offending program and either deleting it or upgrading is to a Vista compatible version.

     

    In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers: M:20071109160656437-

     

    If you break down the numbers, you will get a time stamp:

     

        (year)  (month) (day) (time in 24format) (millisecond)

    M: 2007      11       09          1606                      56437

    Now that we know the time of the tamper, you can now try to connect that time with a program.

     

    You do that by:

     

    (If you currently have access to the Start button)

    1) Rebooting Vista then Click the 'Start' button

    2) Right Click 'Computer'

    3) Select 'Manage'

    4) Continue thru the "Windows needs your permission to continue" window (if any)

    5) Click the arrow next to 'Reliability and Performance'

    6) Click the arrow next to 'Monitoring Tools'

    7) Click on 'Reliability Monitor'

    8) Click on the graph above the date 11/09/2007

    9) Below the graph, look at the report titled "Software (Un)Installs for 11/09/2007"

    10) Look for any program that shows "Application Install" in the 'Activity' column.

    11) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 8) thru 10) for the dates 11/08, 11/07 and 11/06

     

    (If you do NOT have access to the Start button)

    1) Login to Vista and slect the option that launches a Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the graph above the date 11/09/2007

    6) Below the graph, look at the report titled "Software (Un)Installs for 11/09/2007"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 11/08, 11/07 and 11/06

     

    This will tell you what programs were installed on the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 11/09/2007, this process may not be helpful. 

     

    Please tell me if this helps you resolve the issue.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Monday, November 12, 2007 7:56 PM
  • Hi phuongie360,

     

    I just wanted to update you. I had one of our engineers look at your diagnostic report and he beileves that the issue originally occured on Oct. 10th 2007 at 8:34pm (local time). I suggest looking for what was installed around that time.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, November 13, 2007 8:56 PM