Dell Laptop OEM Win7 MGA Failure

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  Hi,

  Just want to stop anyone wasting their time on this, because since my first post, I´ve worked away at the problem and think I´ve made progress.

  I´ve been working through the posts on here and have done the SFC and chkdsk routines. Chkdsk found no problems, but SFC reported:

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\Users\Ray>sfc /scannow

  Beginning system scan.  This process will take some time.

  Beginning verification phase of system scan.
  Verification 100% complete.
  Windows Resource Protection found corrupt files but was unable to fix some of th
  em.
  Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
  C:\Windows\Logs\CBS\CBS.log

  ------------------

  So at this stage, there was obviously still problems, and the MGADiag output was exactly the same as my first post.

  I then installed the latest Intel Rapid Storage Driver, as this was indicated in another post as a potential source of mismatches.

  I then tried windows update, and got a message to the effect that windows update could not run due to missing components, so I run the "Fix Windows Update" option in control panel, and from there, update is running again. There is no longer any incidences of the MGA error. I plan to run the machine for a longer period, to see if the problems come back or if it has now returned to a stable state.

  For the moment, no one please spend any time on this post.

  Thanks

  Ray

   

  • Proposed as answer by Noel D PatonModerator Wednesday, April 24, 2013 9:27 AM
  • Marked as answer by rbs_gb Friday, April 26, 2013 11:00 AM

  Tuesday, April 23, 2013 1:37 AM
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  Well, pleased to say progress has definitely been made. The latest MGADiag report is below, and shows the only mismatched files are those that should be in the WAT directory, and if I´ve understood correctly from the posts on here, they are all related to KB971033 which I deleted earlier. My question now is, should I leave KB971033 uninstalled, or should I reinstall it. I´ve nothing to worry about in the sense that everything is legit on the machine, but if it is going to cause me another days lost time, then it can go chase itself in the big bad recycle bin in the sky.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {2FC25E51-BA02-4F85-9C4A-09202BB58BF4}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130318-1533
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office XP Professional - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{2FC25E51-BA02-4F85-9C4A-09202BB58BF4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-446561012-224368634-281806349</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>3AC83107018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2AA43A859A76103</Val><Hash>rHV9Zs3Xh+X5Bg2ynC72xFW49JY=</Hash><Pid>54186-752-0707851-17913</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3552010
  Installation ID: 017735228070676272338266392906616172998974374423773003
  (links deleted here)
  Partial Product Key: RMV82
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 23/04/13 02:43:56

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 4:20:2013 15:29
  ActiveX: Not Registered - 0x80040154
  Admin Service: Not Registered - 0x80040154
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFyLtqF2jPMqOYmVG2WxZATRso=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL    WN09  
    FACP   DELL    WN09  
    HPET   DELL    WN09  
    MCFG   DELL    WN09  
    SLIC   DELL    WN09  
    SSDT   PmRef  CpuPm

  Tuesday, April 23, 2013 1:52 AM
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  Further development. When I shut down windows last night, automatic updates were active, and while shutting down, ".... installing 1 update". So this morning, checked it out, and sure enough, KB971033 has been reinstalled. MGADiag now reports no file mismatches. So, I now need to just use the system and find out if it is stable now. Although I´m obviously pleased to get the system up and running I´m still seriously hacked off at losing a full day due to MS and their activation technologies. I went to bed at 3am because of this! Why should I, as a legitimate user, be penalised in this way? Lets hope that one day MS has to pay for it´s own misdemeanours in the same way the banks in the UK have had to. Current diagnostic report as below. I would appreciate if any of the experts here could kindly review it in case they see anything that I´ve missed. I´ll give it a week and if the system stays stable, I´ll mark the thread as answered :)

  I would like to say a BIG thank you to both Noel D Paton and George1009 because it was your replies in other threads that enabled me to get this far. Cheers guys, many thanks.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {2FC25E51-BA02-4F85-9C4A-09202BB58BF4}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130318-1533
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office XP Professional - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{2FC25E51-BA02-4F85-9C4A-09202BB58BF4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-446561012-224368634-281806349</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>3AC83107018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2AA43A859A76103</Val><Hash>rHV9Zs3Xh+X5Bg2ynC72xFW49JY=</Hash><Pid>54186-752-0707851-17913</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3552010
  Installation ID: 017735228070676272338266392906616172998974374423773003

  (Links removed!)

  Partial Product Key: RMV82
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 23/04/13 09:16:48

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 4:20:2013 15:29
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFyLtqF2jPMqOYmVG2WxZATRso=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL    WN09  
    FACP   DELL    WN09  
    HPET   DELL    WN09  
    MCFG   DELL    WN09  
    SLIC   DELL    WN09  
    SSDT   PmRef  CpuPm

  
  
  
  

  • Edited by rbs_gb Tuesday, April 23, 2013 9:59 AM

  Tuesday, April 23, 2013 8:33 AM
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  excellent work on your part. all is now fixed.

  Tuesday, April 23, 2013 7:44 PM

  Answerer
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  Thank you´s to George and Noel. System is working fine.

  Marked as answered.

  Cheers

  Ray

  Friday, April 26, 2013 11:02 AM