My MS Office Home and student 2007 disc doesn't work! RRS feed

  • Question

  • Ok so I was using MS Office Home and Student 2007, then suddenly for some unknown reason didn't work. I'd try to put the product key in but it didn't work. It says it has 3 licenses but I've only used it once. Now I've uninstalled it and tried to reinstall it with the disc but nothing happens. How the do I fix this?
    Monday, December 6, 2010 8:08 AM


All replies

  • Hello btjia,

    Repost here:  http://social.microsoft.com/Forums/en-US/genuineoffice/threads

    And follow these instructions when you do:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 8:55 PM
    Monday, December 6, 2010 2:51 PM
  • Hi Dan, I tried to run the genuine diagnostics tool but it only gets up to 9%. Am I doing something wrong? BTW for some reason I couldn't get into my account 'btjia' thats why I have this username.
    Thursday, December 23, 2010 9:32 PM