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Windows is not Genuine RRS feed

  • Question

  • After an extensive Windows installed update to my 64 bit computer - I all of a sudden get this error. Only thing that makes me feel better is seeing I'm not alone!. This is an HP compter bought in May of 2010 that came preinstalled with Windows 7. Below is the diagnostics - please let me know how to fix it!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T798P-Q9MXQ-KW2CT
    Windows Product Key Hash: Qiz0OkWMrwWAtK0BCb6NQ4LaGb0=
    Windows Product ID: 00371-618-2672146-85862
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {A13AC86A-2D65-44C0-BCC1-6AFF6D8F58DD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A13AC86A-2D65-44C0-BCC1-6AFF6D8F58DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KW2CT</PKey><PID>00371-618-2672146-85862</PID><PIDType>5</PIDType><SID>S-1-5-21-865004363-2442945113-2578866315</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY548AA-ABA p6230f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20091026000000.000000+000</Date></BIOS><HWID>BFBA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6E2D62DD01CC714</Val><Hash>f4YENiBC8hX3CXLFt7h1pchCzL4=</Hash><Pid>81599-906-0247062-65367</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-618-267214-01-1033-7600.0000-1162010
    Installation ID: 018164662615833153587861184354555791781506244733562111
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KW2CT
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 6/29/2011 8:17:40 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:28:2011 12:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAAABAAIAAgACAAAAAwABAAEAln2SefLcwPskQ9hO4I+YCAb+vX4Q+upGvHqOLg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Wednesday, June 29, 2011 3:22 PM

Answers

  • No the updates that happened overnight were a ton of security issues mostly pertaining to the 64bit version I have. I had forgotten all about it, bit now that you meniton it, I did upgrade to Professional after purchase. I bought the upgrade though JourneyEd using my college ID - but it was a full version send directly to me and not part of any one elses license. This is disturbing as I always buy fully licensed versions of any software I buy.


    OK, the Upgrade explains why your Windows is showing as a Retail version instead of the version that come in OEM PCs. That is fine and is not the cause of the problem. 

    Looking at your Diagnostic Report, I don't see any obvious problems with Windows. I recommend first rebooting and see if that clears it up. If not, go to http://www.microsoft.com/genuine/validate and after validation is done, reboot again. My hope is Windows just need to reset back to the Genuine state.

    As for the Microsoft Office you have, it is a Volume License version that is usually reserved for large organizations, but you mentioned being a student so if you got it through your school, that would explain it.

     

    Hope that helps,


    Darin MS
    Wednesday, June 29, 2011 9:39 PM

All replies

  • Since this copy of Windows is retail,

    Windows Product ID Type: 5
    Windows License Type: Retail

    obviously this is not the copy of Windows 7 that shipped with the computer.  Was the upgrade to Professional part of the "extensive Windows installed update" you mention at the beginning of your post?

    Microsoft Office Enterprise 2007

    Where did you get your copy of Office?  It is a volume license copy.  Unless you were given it by an organization you need to replace it with a retail copy.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, June 29, 2011 5:51 PM
    Answerer
  • No the updates that happened overnight were a ton of security issues mostly pertaining to the 64bit version I have.

    I had forgotten all about it, bit now that you meniton it, I did upgrade to Professional after purchase. I bought the upgrade though JourneyEd using my college ID - but it was a full version send directly to me and not part of any one elses license.

    This is disturbing as I always buy fully licensed versions of any software I buy.

     

    Wednesday, June 29, 2011 7:30 PM
  • No the updates that happened overnight were a ton of security issues mostly pertaining to the 64bit version I have. I had forgotten all about it, bit now that you meniton it, I did upgrade to Professional after purchase. I bought the upgrade though JourneyEd using my college ID - but it was a full version send directly to me and not part of any one elses license. This is disturbing as I always buy fully licensed versions of any software I buy.


    OK, the Upgrade explains why your Windows is showing as a Retail version instead of the version that come in OEM PCs. That is fine and is not the cause of the problem. 

    Looking at your Diagnostic Report, I don't see any obvious problems with Windows. I recommend first rebooting and see if that clears it up. If not, go to http://www.microsoft.com/genuine/validate and after validation is done, reboot again. My hope is Windows just need to reset back to the Genuine state.

    As for the Microsoft Office you have, it is a Volume License version that is usually reserved for large organizations, but you mentioned being a student so if you got it through your school, that would explain it.

     

    Hope that helps,


    Darin MS
    Wednesday, June 29, 2011 9:39 PM