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Issue with volume license activation after hardware upgrade. RRS feed

  • Question

  • Hello,

    I recently upgraded a few pieces of my PC's hardware. After upgrading, Windows tried to reactivate I assume. I received an Error message: 0xC004C020 saying the Volume license has exceeded its limit. Louisiana State University now uses a VPN to maintain activations. Is there a way to get my activation to work with the old volume license?

     

    My MGADiag.exe report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-B3YQ2
    Windows Product Key Hash: KHSu4Sfe0kD5+5k9mFIgBCW9Ic4=
    Windows Product ID: 55041-008-1329085-86947
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004
    ID: {476A2E61-EBF0-4DBA-A658-E02C2D23D5B7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{476A2E61-EBF0-4DBA-A658-E02C2D23D5B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1329085-86947</PID><PIDType>6</PIDType><SID>S-1-5-21-1573254231-2685770183-271350296</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7681</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.9</Version><SMBIOSVersion major="2" minor="7"/><Date>20110302000000.000000+000</Date></BIOS><HWID>4AB93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1960F5EDBD8ED86</Val><Hash>UqNnJH1Zy1Lo+zxU+a2CPGn6vZA=</Hash><Pid>89388-707-0253756-65181</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-008-132908-03-1033-7600.0000-0892010
    Installation ID: 012865257881104261439902857431457733352632984825710943
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: B3YQ2
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)
    Time remaining: 37380 minute(s) (25 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 5/8/2011 1:09:33 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:4:2011 14:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: RAAAAAMACAABAAEAAQADAAAAAgABAAEAln0yq8gMNV4amkrdbFt4GWoDDP54dFBfYjRacQjPje9Okf7nvqRYOwwBLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC
      ASF!            INTEL          HCG



    Saturday, May 7, 2011 6:16 PM

Answers

  • Hello Shoopufbob,

     

    The Product Key you are using is known as a Volume MAK.  The Volume MAK keys work very similar to a Retail key (must be activated and such) but they have a large Activation limit and can be used by multiple users.

    The error message you describe happens when a Volume MAK hits it's Activation limit.

    To resolve the issue, the University will need to request that the key's Activation Limit be extended.

     

    Since I assume that a large number of students are using that key, it is likely that the University's IT Dept is already aware of the issue and is probably already working on get that Activation Limit extended.  However, I do encourage you to contact them anyways, just in case they aren't aware of the problem yet.

     

    Thank you,


    Darin MS
    Monday, May 9, 2011 10:31 PM

All replies

  • What do you mean by "upgraded a few pieces of hardware"?  Was one of those "few pieces" the motherboard? 

    Have you contacted LSU for a new key or for help with your current one? 

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, May 7, 2011 7:15 PM
    Answerer
  • "Shoopufbob" wrote in message news:61b8d9a0-9f12-45a1-b02f-0c34699242b0...

    Hello,

    I recently upgraded a few pieces of my PC's hardware. After upgrading, Windows tried to reactivate I assume. I received an Error message: 0xC004C020 saying the Volume license has exceeded its limit. Louisiana State University now uses a VPN to maintain activations. Is there a way to get my activation to work with the old volume license?

     

    My MGADiag.exe report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-B3YQ2
    Windows Product Key Hash: KHSu4Sfe0kD5+5k9mFIgBCW9Ic4=
    Windows Product ID: 55041-008-1329085-86947
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004




    All Volume Licenses are Upgrades - and as such, if the motherboard has been replaced, you're in a very grey area for licensing.
    Whatever, you need to contact the System Admin for your institution - only he can advise the proper requirements for re-activating your system.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 7, 2011 7:19 PM
    Moderator
  • Hello Shoopufbob,

     

    The Product Key you are using is known as a Volume MAK.  The Volume MAK keys work very similar to a Retail key (must be activated and such) but they have a large Activation limit and can be used by multiple users.

    The error message you describe happens when a Volume MAK hits it's Activation limit.

    To resolve the issue, the University will need to request that the key's Activation Limit be extended.

     

    Since I assume that a large number of students are using that key, it is likely that the University's IT Dept is already aware of the issue and is probably already working on get that Activation Limit extended.  However, I do encourage you to contact them anyways, just in case they aren't aware of the problem yet.

     

    Thank you,


    Darin MS
    Monday, May 9, 2011 10:31 PM