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  • Question

  • I have the same problem!!

    When i want to download anything from the microsoft website i just can't.
    i can't download windows live messenger or IE 7 or anything.
    I tried a lot of things to fix it but it just doesn't work.

    Can anybody help me???
    • Split by Stephen Holm Tuesday, January 13, 2009 1:28 AM Splitting Post
    Saturday, January 10, 2009 9:34 PM

Answers

  • Hello Scorpah,


    I have split your thread twice from another person's thread. Please start a separate thread. This allows our team to focus on each customer's problem and providing individual attention for you.  Previously I asked if you could please run the MGA Diagnostic Tool and provide us with the results. This will allow us to analyze what you are currently experiencing and provide a resolution. 


    Thank you,


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, January 17, 2009 2:09 AM
    Wednesday, January 14, 2009 12:18 AM

All replies

  • Hello Scorpah,


    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Tuesday, January 13, 2009 1:27 AM
  • I can't download it because when i press the link it says "Page cannot be displayed".
    I always get "Page cannot be displayed" when i try to download something from microsoft.com
    • Split by Stephen Holm Wednesday, January 14, 2009 12:12 AM Splitting Post
    • Merged by Stephen Holm Wednesday, January 14, 2009 12:14 AM Same Topic
    Tuesday, January 13, 2009 5:25 PM
  • Hello Scorpah,


    I have split your thread twice from another person's thread. Please start a separate thread. This allows our team to focus on each customer's problem and providing individual attention for you.  Previously I asked if you could please run the MGA Diagnostic Tool and provide us with the results. This will allow us to analyze what you are currently experiencing and provide a resolution. 


    Thank you,


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, January 17, 2009 2:09 AM
    Wednesday, January 14, 2009 12:18 AM