locked
After installing update to CRM Add-On, Outlook Add-On no longer works RRS feed

  • Question

  • Hello,

      We have a on prem dynamics crm 2013 install.  After installing the Outlook Add-On Outlook got extreme slow, still working that issue.  Now after installing the latest update, hoping to improve performance, to the Outlook Add-On the CRM option from within outlook is not longer there.  I tried going into add-ons and enabling it and restarting outlook with no luck.  We are running 32 bit window 7 desktops and office 2013 fully patched.  Update was installed today and now shows Microsoft Dynamics CRM 2013 for Microsoft Office Outlook Product Version 6.1.0000.0581.

      Any ideas why this happened?

    TIA,

    Jim

    Thursday, September 11, 2014 6:51 PM