locked
Windows 7 Professional suddenly requesting activation RRS feed

  • Question

  • I've been running Windows 7 on this PC for several years, and suddenly was prompted to reactivate Windows today. I get error 0x80070005 when trying to reactivate. I tried running a system restore to an earlier date, but it still says it's not activated on startup. I ran the MGA Diagnostic tool, and it gave the following:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: N/A, hr=0x80070005
    Windows Product Key Hash: N/A, hr=0x80070005
    Windows Product ID: 55041-090-8308162-86725
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DCA6E033-B9AF-4D1B-8FCD-DEFD575F8625}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Mike\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DCA6E033-B9AF-4D1B-8FCD-DEFD575F8625}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-090-8308162-86725</PID><PIDType>6</PIDType><SID>S-1-5-21-2259045274-1195457776-13199003</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>E-475M                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>86.02   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070522000000.000000+000</Date></BIOS><HWID>F4BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:22:2014 16:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIAAwABAAEAAQADAAAAAwABAAEA6GGayE40mTBIZEaDbDFEO5jj3oi4px5PXJQC4mDaGvoqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GATEWA SYSTEM  
      FACP GATEWA SYSTEM  
      HPET GATEWA SYSTEM  
      BOOT GATEWA SYSTEM  
      MCFG GATEWA SYSTEM  
      TCPA GATEWA SYSTEM  
      TMOR GATEWA SYSTEM  
      SLIC GATEWA SYSTEM  
      APIC GATEWA SYSTEM  
      SSDT PmRef Cpu0Tst
      SSDT PmRef Cpu0Tst
      SSDT PmRef Cpu0Tst

    Saturday, June 7, 2014 6:21 PM

Answers

  • This is an MAK license - which means that the Key has probably been removed by the system Admin for security.

    You would need to contact them for assistance, and the Key.

    A repair install would also require the input of the Key - so you need to contact them anyhow.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, June 9, 2014 6:47 AM
    Moderator

All replies

  • You have a lot of Access Denied errors.

    Open an Elevated Command Prompt, and run the following commands

    sc sdshow plugplay
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S

    Copy and paste the results to your reply


      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, June 7, 2014 10:39 PM
    Moderator
  • Here's the results that I got when running that query:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sc sdshow plugplay

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-18" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
        Flags    REG_DWORD    0xc
        State    REG_DWORD    0x0
        RefCount    REG_DWORD    0x1
        Sid    REG_BINARY    010100000000000512000000
        ProfileImagePath    REG_EXPAND_SZ    %systemroot%\system32\config\systemprof
    ile


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-19" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\LocalService

        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-20" /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>

    Sunday, June 8, 2014 5:37 AM
  • I don't see any problems in those responses - which probably means that there is a problem with permissions somewhere.

    Let's have a look at a sampling, and see what we can find.

    Please open an Elevated Command Prompt, and run the following commands.

    ICACLS C:\ ICACLS C:\Windows ICACLS C:\Windows\System32 ICACLS C:\Windows\System32\7b*.* ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform /T ATTRIB C:\Windows\explorer.exe ATTRIB C:\Windows\System32\7b*.* ATTRIB %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\*.*

    .

    post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Sunday, June 8, 2014 10:27 AM
    Moderator
  • This is what those commands returned:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\
    C:\ BUILTIN\Administrators:(F)
        BUILTIN\Administrators:(OI)(CI)(IO)(F)
        NT AUTHORITY\SYSTEM:(F)
        NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
        BUILTIN\Users:(OI)(CI)(RX)
        NT AUTHORITY\Authenticated Users:(OI)(CI)(IO)(M)
        NT AUTHORITY\Authenticated Users:(AD)
        Mandatory Label\High Mandatory Level:(OI)(NP)(IO)(NW)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows
    C:\Windows NT SERVICE\TrustedInstaller:(F)
               NT SERVICE\TrustedInstaller:(CI)(IO)(F)
               NT AUTHORITY\SYSTEM:(M)
               NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
               BUILTIN\Administrators:(M)
               BUILTIN\Administrators:(OI)(CI)(IO)(F)
               BUILTIN\Users:(RX)
               BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
               CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32
    C:\Windows\System32 NT SERVICE\TrustedInstaller:(F)
                        NT SERVICE\TrustedInstaller:(CI)(IO)(F)
                        NT AUTHORITY\SYSTEM:(M)
                        NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                        BUILTIN\Administrators:(M)
                        BUILTIN\Administrators:(OI)(CI)(IO)(F)
                        BUILTIN\Users:(RX)
                        BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                        CREATOR OWNER:(OI)(CI)(IO)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\7b*.*
    C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d
    -8115-601632D005A0 NT AUTHORITY\SYSTEM:(I)(F)

                       BUILTIN\Administrators:(I)(F)

                       BUILTIN\Users:(I)(RX)

    C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d
    -8115-601632D005A0 NT AUTHORITY\SYSTEM:(I)(F)

                       BUILTIN\Administrators:(I)(F)

                       BUILTIN\Users:(I)(RX)

    Successfully processed 2 files; Failed processing 0 files

    C:\Windows\system32>ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami
    ng\Microsoft\SoftwareProtectionPlatform /T
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

                   BUILTIN\Administrators:(I)(OI)(CI)(F)

                   NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform\Cache NT AUTHORITY\SYSTEM:(OI)(CI)(F)

                         BUILTIN\Administrators:(OI)(CI)(F)

                         NT SERVICE\sppsvc:(OI)(CI)(R,W,D)

                         Everyone:(OI)(CI)(R)

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform\tokens.bar NT AUTHORITY\SYSTEM:(I)(F)

                              BUILTIN\Administrators:(I)(F)

                              NT AUTHORITY\NETWORK SERVICE:(I)(F)

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform\tokens.dat NT AUTHORITY\SYSTEM:(I)(F)

                              BUILTIN\Administrators:(I)(F)

                              NT AUTHORITY\NETWORK SERVICE:(I)(F)

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform\Cache\cache.dat NT AUTHORITY\SYSTEM:(I)(F)

                                   BUILTIN\Administrators:(I)(F)

                                   NT SERVICE\sppsvc:(I)(R,W,D)

                                   Everyone:(I)(R)

    Successfully processed 5 files; Failed processing 0 files

    C:\Windows\system32>ATTRIB C:\Windows\explorer.exe
    A            C:\Windows\explorer.exe

    C:\Windows\system32>ATTRIB C:\Windows\System32\7b*.*
    A   H        C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483
    456-A289-439d-8115-601632D005A0
    A   H        C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483
    456-A289-439d-8115-601632D005A0

    C:\Windows\system32>ATTRIB %windir%\ServiceProfiles\NetworkService\AppData\Roami
    ng\Microsoft\SoftwareProtectionPlatform\*.*
    A       I    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft
    \SoftwareProtectionPlatform\tokens.bar
    A       I    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft
    \SoftwareProtectionPlatform\tokens.dat

    C:\Windows\system32>


    Sunday, June 8, 2014 7:55 PM
  • I can't see anything wrong there, either.

    This possibly means that the problem lies in the registry - which can be a minefield, and where I'd rather not tread in ways available in a forum context.

    One thing that is a possibility though is that this is caused by problems with Anti-Virus software.

    What AV is currently installed?

    What other security software is currently installed?

    What other AV's have EVER been installed?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, June 8, 2014 9:10 PM
    Moderator
  • I currently have Microsoft Security Essentials installed along with the free version of Malwarebytes Anti-Malware. As far as I can remember, that is the only security software I have ever used on this particular PC.

    If this is a registry issue - what would I be able to do beyond buying a new key? I'm not sure of where the license key card for this copy of Windows and would like to save my existing installation if possible.

    Sunday, June 8, 2014 10:20 PM
  • This is an MAK license - which means that the Key has probably been removed by the system Admin for security.

    You would need to contact them for assistance, and the Key.

    A repair install would also require the input of the Key - so you need to contact them anyhow.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, June 9, 2014 6:47 AM
    Moderator
  • That's a problem then, as this is a personal computer that is not used on a domain or in any business setting. I thought I had used a student upgrade offer key on this PC to upgrade from Vista. It could have possibly been an MSDNAA key, but I'm still enrolled at the institution I originally got MSDNAA access from and had access to it's current incarnation as of the Spring semester, so it being revoked seems odd to me.
    Tuesday, June 10, 2014 1:36 AM
  • There's no indication that it's been revoked - the problem is entirely on your machine and is the result of corruption, and not because MS have done anything.

    I suggest talking to the System Admin, and seeing if they can find the problem, or at least provide the Key for a repair/clean install.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, June 10, 2014 6:48 AM
    Moderator