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Reactivate Case

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Hi All,

can we add text box in the Reactivate case popup and save that text in the CRM.

Wednesday, May 6, 2015 10:54 AM

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Hello Shiva,

I don't think this popup is customizable, but you could create a workaround with a dialog. Customize the onclick of the reactivate button to open a dialog. Following example shows you how to do this when resolving a case. I am sure it is possible when you reactivate the case. Use a Dialog Process in Microsoft Dynamics CRM to replace the Case Resolution Form .

Kind Regards
- Marked as answer by shiva_prasad Thursday, May 21, 2015 4:58 PM
Wednesday, May 6, 2015 11:11 AM