locked
Email router for CRM 2011 online and Exchange Online (o365 beta) RRS feed

  • Question

  • I cannot get the email router configuration manager to work at all. My environment is:

    - CRM 2011 online APAC
    - Exchange Online APAC (as part of o365 beta)
    - email router installed on Windows Server 2008 R2 Web Edition 64-bit

    "Load data" returns error every time. It is the standard error message stating that the CRM server could be busy, and/or to check my organisation URL. The error message goes on to state that '....an unsecured or incorrectly secured fault was received by the other party....'
    I have setup the Exchange Online incoming and outgoing profiles using an administrator mailbox on Exchange Online, with corresponding Windows LiveID sitting as an administrator within CRM 2011 online. I have setup the CRM Deployment to point at the correct URL (https://dev.crm5.dynamics.com/mycorrectorgname) logging on with the identical administrator account and Windows LiveID.

    I've read (and re-read) the implementation guides for CRM 2011 online and Exchnage Online, I've watched webinars, and I've scrutinised all of the forum posts.

    Can anyone help?


    Warren Wood
    Thursday, May 26, 2011 7:27 AM

Answers

  • Well, after much trial and error, I found out that my email router server was 4mins out from the CRM server. Some really nice MS partner highlighted this to me....I corrected the time on my router server and it all worked perfectly.
    Warren Wood
    Sunday, June 5, 2011 7:16 AM

All replies

  • did you remember to use the cryptic "mycorrectorgname" and not the orgnamed normally used in the crm URL?

    (you can find this cryptic orgname in Settings/Customizations/Developer Ressource - "Organization Unique Name")


    Resultater med Microsoft CRM
    Thursday, May 26, 2011 8:05 AM
  • Yes, absolutely.Thanks.  I've appended my "Organisation Unique Name", as found in the developer resource section, to both:

    https://dev.crm5.dynamics.com/....   and https://dev.crm.dynamics.com/....   but it won't connect.

    I'm not offered any logging or other outputs to help me pinpoint the breakdown, although the error message returned to screen talks specifically about failures in connecting to the CRM server.


    Warren Wood
    Thursday, May 26, 2011 8:12 AM
  • Please enable logging in the email router service and publish the settings (althoug they fail).
    This will make available a stack trace in the router logs. If you dont find any stack trace, you can reduce the config update period key in the EmailAgent XML file to 5000 (5 seconds) so that the router will try to connect to CRM every 5 seconds.

    To enable logging,
     - In the Service folder of Email router installation, locate the file Microsoft.Crm.Tools.EmailAgent.xml.
     - There is a key for Log Level - <LogLevel></LogLevel> This is by default set to 1. Please set it to 3.
     - Add a key for Log file below this key. <LogFile>C:\Log.txt</LogFile> Mention the desired log file path and name.
     - Restart the Email router service.
    Tuesday, May 31, 2011 4:55 AM
  • Well, after much trial and error, I found out that my email router server was 4mins out from the CRM server. Some really nice MS partner highlighted this to me....I corrected the time on my router server and it all worked perfectly.
    Warren Wood
    Sunday, June 5, 2011 7:16 AM
  • I am having issues with the Incoming server address now that our Exchange online has migrated to the O365 platform... Does anyone know what the URL is now?

    Thanks!


    --- ATS2011
    Wednesday, January 25, 2012 1:35 AM
  • Found the answer at the bottom of this page: http://community.office365.com/en-us/f/160/p/12736/68891.aspx#68891
    --- ATS2011
    Wednesday, January 25, 2012 2:11 AM