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Unable to install automatic updates RRS feed

  • Question

  • Hi,

     

    I have been having problems after installing (upgrading) Microsoft Office XP to 2007 Office XP.  These critical updates don't install, as listed below.  After visiting windowsupdate.com website and trying to force install manually, the updates still don't install, with the first update failing as the Windows Genuine Advantage Tool.

     

    The Microsoft Word application will not open properly (even safe mode won't open).  But the other ones will.

     

    THANK YOU.

     

     

    Security Update for Windows XP (KB928843)
    Security Update for Windows Media Player 10 for Windows XP (KB936782)
    Security Update for Windows XP (KB890859)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB908519)
    Update for Windows XP (KB894391)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB908531)
    Security Update for Windows XP (KB901190)
    Cumulative Security Update for Internet Explorer 6 for Windows XP (KB942615)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB916595)
    Critical Update for Windows XP (KB886185)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB938127)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB888302)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB918118)
    Security Update for Outlook Express for Windows XP (KB941202)
    Update for Windows XP (KB922582)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB914388)
    Windows Internet Explorer 7 for Windows XP

    Tuesday, December 18, 2007 6:17 AM

Answers

  • Hello  Ellen,

     

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 . Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

     

    Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll


    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

     

    Thank you,

     

    STephen Holm, MS

    Friday, December 28, 2007 12:37 AM