Answered by:
My genuine microsoft keeps telling me that Office XP is not genuien but when I go to activate it with my genuine key it says it is already activated

Question
-
I visited thread with exactly same problem and went through all the advised steps. Ran Diagnostic report and coudl not resolve so copied and pasted as requested. On this diagbnostic report it says my offce is not activated so why does it tell me it is when I go to activate it. I have used for 7 years without problem- only thing I can think of is taht my computer crashed bvadly and has its hard drive replaced- maybe not activated properly whern reinstalled.
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
Windows Product ID: 55277-OEM-2111907-00101
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: {0A8F037E-EE87-467E-92C6-3FB62E2E59EC}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: N/A, hr = 0x80004005
File Exists: No
Version: 1.7.105.35
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: 101
Version: 1.7.105.35
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 101 Not Activated
Microsoft Office XP Professional - 101 Not Activated
OGA Version: Registered, 1.7.105.35
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_3E121E02-532-80004005_3E121E02-288-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0A8F037E-EE87-467E-92C6-3FB62E2E59EC}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>55277-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1449542653-4189850523-1499398264</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Presario</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686P9 v1.04</Version><SMBIOSVersion major="2" minor="3"/><Date>20011114000000.000000+000</Date><SLPBIOS>Compaq,Compaq</SLPBIOS></BIOS><HWID>A711369F0184C04E</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Compaq</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>DA2C54D3882F90</Val><Hash>kV6+qOQXV4lHomLKT3v+7Aokrkc=</Hash><Pid>54186-700-7170006-17845</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 0019:Compaq Computer Corporation|110A9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: Compaq,CompaqOEM Activation 2.0 Data-->
Would really appreciate soemone to help - The little star is really bugging me.
N/A
Cheers philSunday, March 1, 2009 3:18 AM
Answers
-
Hellp Peabrain1,
Please let us know if what Dan posted resolves your problem :-).
Thank you,
Stephen
Stephen Holm- Marked as answer by Stephen Holm Thursday, March 5, 2009 11:02 PM
Thursday, March 5, 2009 12:43 AM
All replies
-
Hello Peabrain1l,
Your mgadiag report is showing that your installation of Office XP Professional is not activated.
Lately, we have noticed a lot of folks posting with similar situations, that their longtime installations of Office XP have suddenly become "nongenuine" due to becoming not activated.
I have copied from a Stephen Holm post to another foum user who had similar symptoms. Please follow the instructions and then post back to let us know how you did:
Thank you for visiting the Office Genuine Advantage (OGA) program forum. Your issue appears to be outside the scope of the OGA program forum. In an attempt to assist I would like to provide the following:
Open My Computer located on your desktop.
Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
NOTE: The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
Right click data.dat file, then click Delete.
The data.dat file is for Office, Not OGA.
Once the file has been deleted, open an Office application such as MS Word and activate it.
If product activation was successful try the Office Validation located here:
http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
The following Knowledge Base (KB) articles can provide more information for Office Activation issues:KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product
http://support.microsoft.com/kb/903275/en-us
KB326851 - Activation and registration of a Microsoft product
http://support.microsoft.com/kb/326851
KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
http://support.microsoft.com/kb/919895
KB828958 - Resources to help you activate a license in Microsoft Office programs
http://support.microsoft.com/default.aspx/kb/828958/en-us
Thank you for visiting the OGA program forum.
Stephen
Stephen Holm
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpWednesday, March 4, 2009 6:22 AM -
Hellp Peabrain1,
Please let us know if what Dan posted resolves your problem :-).
Thank you,
Stephen
Stephen Holm- Marked as answer by Stephen Holm Thursday, March 5, 2009 11:02 PM
Thursday, March 5, 2009 12:43 AM