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cant receive emails to crm 2011 RRS feed

  • Question

  • hi i am try to get emails which comes from test@hotmail.com and i want to save and  this messages as email activity in crm 2011

    i have configured email settings.then i add this email to queue but when test@hotmail.com gets new message crm cant save this email as email activity.i think it doesnt check the email server.

    i couldnt find what should else i do?


    Crm Software Specialist


    Monday, May 21, 2012 12:25 PM

Answers

All replies

  • Hi,

    Try the following:

    1. Make sure to test (form email router test profile button) the incoming email router profile if it is working correctly

    2. Check Event Viewer log in Email Router server for Email Router related errors

    3. Restart CRM email Router service

    4. Reduce the pooling time and conneciton timeout



    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".

    Monday, May 21, 2012 12:34 PM
  • Hi,

    Try the following:

    1. Make sure to test (form email router test profile button) the incoming email router profile if it is working correctly

    2. Check Event Viewer log in Email Router server for Email Router related errors

    3. Restart CRM email Router service

    4. Reduce the pooling time and conneciton timeout



    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".

    i restarted crm email router service but event viever log gives an error.


    Crm Software Specialist

    Monday, May 21, 2012 12:43 PM
  • Hi,

    Is email router pop3 incoming profile testing successfully? also make sure that you have specified the correct POP3 incoming port.

    *Also try increasing the incoming profile timeout value.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".


    • Edited by Jehanzeb.Javeed Monday, May 21, 2012 12:55 PM Added More Details
    Monday, May 21, 2012 12:48 PM
  • Hi,

    Is email router pop3 incoming profile testing successfully? also make sure that you have specified the correct POP3 incoming port.

    *Also try increasing the incoming profile timeout value.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".


    yes it is tested succesfully but i cant see mail activities in crm


    Crm Software Specialist

    Monday, May 21, 2012 1:55 PM
  • Hi,

    In Queue record try also check Allow Credentials for the Email Router option.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".

    Monday, May 21, 2012 1:58 PM
  • Hi,

    In Queue record try also check Allow Credentials for the Email Router option.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".

    i check allow credential what does user name mean?

    Crm Software Specialist


    Monday, May 21, 2012 2:49 PM