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Build 6001 This copy of Windows in not genuine RRS feed

  • Question

  • I have an HP laptop, details are:

    VISTA Home Premium,
    HP Pavilion DV6500 Notebook, 
    back of PC says:  OEM Act,
    On January 16 PC displayed: "you may be a victim of s/w counterfeiting".
    Also, I am seeing "this copy of Windows is not genuine."
    This PC was bought at STAPLES, and has worked well until now.
    Please advise what I can do,
    ........Bruce Smith, Toronto, Canada

    MGADT tool output:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {C4F0F374-6CAA-4838-AB2E-34A24E36F7F9}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C4F0F374-6CAA-4838-AB2E-34A24E36F7F9}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3135099225-3214192973-4224610481</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070723000000.000000+000</Date></BIOS><HWID>0C333507018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>D1D5821315AF12</Val><Hash>QSuUMmNsDlAcaZirnrQ4qrRDE8g=</Hash><Pid>81602-905-2572264-68422</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-4105-6000.0000-2982007
    Installation ID: 320401393820353280959343841762578856250924540780394475
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F059.

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAEAAQABAAAABAABAAEAJJTMBNZVdhu84yC+gASIzAaYmGBMoEQs8vTqWomysPayP6xWeKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   NVIDIA  MCP67-M
      SRAT   AMD     HAMMER 
      HPET   PTLTD   HPETTBL
      BOOT   PTLTD   $SBFTBL$
      MCFG   PTLTD     MCFG 
      TCPA   Phoeni  x     
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC


     

    Wednesday, January 21, 2009 12:12 AM

Answers

  • Hello Bruce,

      The error code 0xc004c533 indicates that your Vista is not activated. The problem is that Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.


      Your Vista is curently using the OEM SLP key and as such, should self activate.  So for situations such as your (where the OEM SLP key is not self-activating, as it should) Microsoft requires computer manufacturers to include the Certificate of Authenticity (COA) sticker with the COA SLP key. 

      To resolve your issue,  you just need to change out the OEM SLP (that is currently in Vista) with the COA SLP key found on the sticker on your computer. 


      The normal way to change the Product Key is click Start, right-clicking on "Computer", selecting Properties" and click "Change product key" (lower right hand side of the window).

     

    Below I have also included alternate steps to change the Product Key, in case you are unable (for whatever reason) to follow the above steps.

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Thank you,
    Darin Smith


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Wednesday, January 21, 2009 1:11 AM
    • Marked as answer by Darin Smith MS Thursday, January 22, 2009 12:59 AM
    Wednesday, January 21, 2009 1:09 AM

All replies

  • Hello Bruce,

      The error code 0xc004c533 indicates that your Vista is not activated. The problem is that Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.


      Your Vista is curently using the OEM SLP key and as such, should self activate.  So for situations such as your (where the OEM SLP key is not self-activating, as it should) Microsoft requires computer manufacturers to include the Certificate of Authenticity (COA) sticker with the COA SLP key. 

      To resolve your issue,  you just need to change out the OEM SLP (that is currently in Vista) with the COA SLP key found on the sticker on your computer. 


      The normal way to change the Product Key is click Start, right-clicking on "Computer", selecting Properties" and click "Change product key" (lower right hand side of the window).

     

    Below I have also included alternate steps to change the Product Key, in case you are unable (for whatever reason) to follow the above steps.

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Thank you,
    Darin Smith


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Wednesday, January 21, 2009 1:11 AM
    • Marked as answer by Darin Smith MS Thursday, January 22, 2009 12:59 AM
    Wednesday, January 21, 2009 1:09 AM
  • Thank-you Darin,

    First, I tried to change the Product Key using Computer > Properties > Change Key.  But clicking on "Change product key" yielded no response.

    But running "slui.exe 3" worked.  In fact the attempt to Activate worked.  i.e. no error.  Hence I did not need to run "slui.exe 4".  Nor did I have to phone.

    My PC seems back to normal.  Please advise if I should do anything further.

    Thank-you for your prompt help last night.

    .......Bruce Smith

    Wednesday, January 21, 2009 11:12 PM
  •  Glad to hear it!

     
    If you aren't getting any errors then your issue should be resolved.

    But if you do see any Validation or Activation problems, in the future, don't hesitate to contact us again.

    Thank you,
    Darin
     
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Thursday, January 22, 2009 12:58 AM