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wmv and general update probs RRS feed

  • Question

  • I've been through the fore mentioned validation processes and pass with flying colors, but when I tried to update Windows Media Viewer some months ago, it quit and said I wasn't using a valid copy of Windows. It is valid, and yes it has the sticker on top of the puter to prove it. I've ignored the issue until this Sunday when the normal auto update ran in the morning, all my icons supersized to the point they won't fit on my screen. The background pic was unaffected and I was able to do a system restore to Saturday to get back in business, but now every time the computer wants to update, I have to go through the same process. I use an up to date AVG for antivirus, I have Spybot and Adaware, but now Adaware has quit updating as well. Any ideas?  Here's my diagnostic.

     

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KJCG4-64XX4-HYM9W
    Windows Product Key Hash: sUkW0lDAmJRRgdPJ0UFt+eIPq/o=
    Windows Product ID: 76477-OEM-2163423-98907
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6C82182E-F3B9-4899-8640-306803AFA53D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6C82182E-F3B9-4899-8640-306803AFA53D}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYM9W</PKey><PID>76477-OEM-2163423-98907</PID><PIDType>3</PIDType><SID>S-1-5-21-1390067357-573735546-839522115</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="3"/><Date>20050401000000.000000+000</Date></BIOS><HWID>CCD63C8701844D5D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Tuesday, February 19, 2008 1:26 AM

Answers

  • Hello whtbaron,

     

    When you say windows media viewer, do you mean windows media player?  If not please provide us with the exact url you are trying to download this software from.  From your diagnostic information it appears everything is working fine and your copy of Windows is genuine.  Can you please provide us with the exact error message along with any error codes you receive when trying to install the software?

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Tuesday, February 19, 2008 4:23 PM