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Vista Activation Error 0xC004E003 RRS feed

  • Question

  • I've tried to activate Vista about 5 times now and it comes up with the same error, it is a Vista Ultimate machine, I have refered to this forum before and I have downloaded the Microsoft Genuine Advantage Diagnostic Tool so here are the results.
    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1699A6C8-6092-4E76-B505-347DB6B7F730}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: webcache.blueyonder.co.uk:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1699A6C8-6092-4E76-B505-347DB6B7F730}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-500354608-4161204407-2648466497</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.70</Version><SMBIOSVersion major="2" minor="4"/><Date>20070524000000.000000+000</Date></BIOS><HWID>0A313507018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Any help would be much appreciated, reply via sean_seddon@hotmail.co.uk
    Thursday, February 14, 2008 11:12 AM

Answers

  •  

    The information provided above is not completly correct.

     

    First off, let me say that I treat all users that come to this forum a Genuine users. Even if I am 100% sure a user's Vista is truly Non-Genuine and/or is using a Hack, I can't know if the user is trying to use Non-Genuin Vista or if someone sold them a copy of Non-Genuine Vista without the user knowing.  If a user is using Non-Genuine Vista, I assume the user is a Victim of Piracy.

     

     

    Computers built by large computer manufacturers (such as Asus, Dell, HP and others) that come with Vista pre-installed, come with two (2) Product keys:

     

    1) OEM SLP: This key come in Vista when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key  (at the factory) Vista looks at the motherboard and see the special instructions and Activates itself. (that's why you did need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side of your computer. It's a valid product key, but should only be used in limited situations. The key does require activation, but you must Activate by Phone.

     

    And while it is true that there is a hack that is used to simulate the self-activation of an OEM SLP key you can not tell if someone is using the hack just by searching the internet for the OEM SLP Product key. All OEM SLP product keys are available on the internet. If I were to show the Diagnostic Report of my personal Dell laptop and you did a search for the OEM product key listed in the report, you would find a bunch of sites that have it listed and I am not using the OEM SLP hack.

     

    Microsoft does not mind that the OEM SLP keys are out on the internet because since OEM SLP keys are used to self-activate they can not be Activated thru Microsoft so if it wasn't for the OEM SLP Hack, OEM SLP keys would be no use to anyone.

     

    As for the OEM SLP Hack itself, Microsoft does not currently disable this hack, but (as it has been reported on a number of news reports) the OEM SLP hack (as well as other hacks) will be disabled in SP1.

     

    Now the fact that this customer's Vista that is using an OEM SLP self-activation key and is asking to be activated is a known issue and below I have provided steps to resolve the issue. So, if this user's Vista is not using an OEM SLP hack, the below steps should resolve the issue. If it is using the hack then my steps to resolve will have no effect and the user may just have a bugged Hack.

     

    On a side note, I am a little concerned that this user's Vista may, in fact, be using the OEM SLP Hack, because the Diagnostic Report from a Vista that is Genuinely on a computer built by large computer manufacturers (such as Asus, Dell, HP and others) that come with Vista pre-installed will usually have information in the Diagnostic Report that tells me the manufacturer of the computer, this customer's Diagnostic Report does not. If this user has any concerns that their Vista may be using a OEM SLP Hack, they should wait for SP1, install it and it will tell you if Vista had the Hack installed. If it did, then at that point, contact the person or company that sold the copy of vista and demand the Genuine Microsoft software, that you paided for. And in this case, I would also encourage the user to submit a Piracy Report (at http://www.microsoft.com/piracy/) against the person or company that sold the copy of vista .

     

    -----------------------------------------------------------------------------------------

    Steps to resolve:

     

    There is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  That I beleive is specific to your issue. Please follow the resolution portion of the doc.

     

      If that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    (If you access to the start button)

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    (If you Do Not access to the start button)

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

    -------------------------------------------------------------------------------------------

    Step set #2

     

    (If you access to the start button)

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Once completed, you may need to reboot twice.


     

    (If you Do Not access to the start button)

    1) Click the option 'Run with reduced functionality'

    2) A internet Browser should come up, type: %windir%\system32\cmd.exe in the browser address bar

    3) A window with a black background will come up

    4) Type: slui.exe 3 and hit the Enter key

    5) Type in the Product key from the sticker on your computer

    6) Click the Next button.

    7) You will be asked if want to Activate, click ok

    8) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 9)

    9) Return to the window with the black background

    10) Type: slui.exe 4 and hit the Enter key

    11) Select your location in the drop down menu and click the Next button

    12) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Atomated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Once completed, you may need to reboot twice.

     

    ----------------------------------------------------------------------------------------

    Step set #3

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined below

     

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, February 14, 2008 8:42 PM

All replies

  •  

    That key is an Asus OEM SLP (Intended to be integrated into the BIOS, preactivated). It is used by a BIOS emulation crack that worked for a while, but has since been blocked by MS. It won't activate, because it is supposed to be preactivated. You probably ran into this issue after a Windows Update.
     
    You'd want to go to the place you purchased windows from (retailer, small PC shop, online) and demand a legit copy. If they refuse to give it to you, i'd chargeback on the credit card or fill out a report with Microsoft to report the counterfeitting store to get a complimentary Vista WGA Kit. If you have insufficient proof, you can buy a kit from them.

    I don't work at MS...but your key shows up on A LOT of websites, so I think it's a safe answer.

    Thursday, February 14, 2008 12:36 PM
  •  

    The information provided above is not completly correct.

     

    First off, let me say that I treat all users that come to this forum a Genuine users. Even if I am 100% sure a user's Vista is truly Non-Genuine and/or is using a Hack, I can't know if the user is trying to use Non-Genuin Vista or if someone sold them a copy of Non-Genuine Vista without the user knowing.  If a user is using Non-Genuine Vista, I assume the user is a Victim of Piracy.

     

     

    Computers built by large computer manufacturers (such as Asus, Dell, HP and others) that come with Vista pre-installed, come with two (2) Product keys:

     

    1) OEM SLP: This key come in Vista when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key  (at the factory) Vista looks at the motherboard and see the special instructions and Activates itself. (that's why you did need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side of your computer. It's a valid product key, but should only be used in limited situations. The key does require activation, but you must Activate by Phone.

     

    And while it is true that there is a hack that is used to simulate the self-activation of an OEM SLP key you can not tell if someone is using the hack just by searching the internet for the OEM SLP Product key. All OEM SLP product keys are available on the internet. If I were to show the Diagnostic Report of my personal Dell laptop and you did a search for the OEM product key listed in the report, you would find a bunch of sites that have it listed and I am not using the OEM SLP hack.

     

    Microsoft does not mind that the OEM SLP keys are out on the internet because since OEM SLP keys are used to self-activate they can not be Activated thru Microsoft so if it wasn't for the OEM SLP Hack, OEM SLP keys would be no use to anyone.

     

    As for the OEM SLP Hack itself, Microsoft does not currently disable this hack, but (as it has been reported on a number of news reports) the OEM SLP hack (as well as other hacks) will be disabled in SP1.

     

    Now the fact that this customer's Vista that is using an OEM SLP self-activation key and is asking to be activated is a known issue and below I have provided steps to resolve the issue. So, if this user's Vista is not using an OEM SLP hack, the below steps should resolve the issue. If it is using the hack then my steps to resolve will have no effect and the user may just have a bugged Hack.

     

    On a side note, I am a little concerned that this user's Vista may, in fact, be using the OEM SLP Hack, because the Diagnostic Report from a Vista that is Genuinely on a computer built by large computer manufacturers (such as Asus, Dell, HP and others) that come with Vista pre-installed will usually have information in the Diagnostic Report that tells me the manufacturer of the computer, this customer's Diagnostic Report does not. If this user has any concerns that their Vista may be using a OEM SLP Hack, they should wait for SP1, install it and it will tell you if Vista had the Hack installed. If it did, then at that point, contact the person or company that sold the copy of vista and demand the Genuine Microsoft software, that you paided for. And in this case, I would also encourage the user to submit a Piracy Report (at http://www.microsoft.com/piracy/) against the person or company that sold the copy of vista .

     

    -----------------------------------------------------------------------------------------

    Steps to resolve:

     

    There is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  That I beleive is specific to your issue. Please follow the resolution portion of the doc.

     

      If that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    (If you access to the start button)

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    (If you Do Not access to the start button)

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

    -------------------------------------------------------------------------------------------

    Step set #2

     

    (If you access to the start button)

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Once completed, you may need to reboot twice.


     

    (If you Do Not access to the start button)

    1) Click the option 'Run with reduced functionality'

    2) A internet Browser should come up, type: %windir%\system32\cmd.exe in the browser address bar

    3) A window with a black background will come up

    4) Type: slui.exe 3 and hit the Enter key

    5) Type in the Product key from the sticker on your computer

    6) Click the Next button.

    7) You will be asked if want to Activate, click ok

    8) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 9)

    9) Return to the window with the black background

    10) Type: slui.exe 4 and hit the Enter key

    11) Select your location in the drop down menu and click the Next button

    12) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Atomated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Once completed, you may need to reboot twice.

     

    ----------------------------------------------------------------------------------------

    Step set #3

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined below

     

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, February 14, 2008 8:42 PM