Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows 7 Not Genuine? RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    About a year ago, I bought a laptop with windows 7 pre-installed. Now, when I need it most for school, it keeps saying that it isn't genuine. The following is my MGA Diag results. I need to know how to fix this, and I'm not paying a cent for the fix.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {D1C3CDB2-0063-4362-A52B-CDF52014AAE9}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D1C3CDB2-0063-4362-A52B-CDF52014AAE9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3441686819-4014815554-3064070035</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dvx Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20100125000000.000000+000</Date></BIOS><HWID>B7F33A07018400F4</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>97D6F480E80B718</Val><Hash>8X2tKDYl3dokWzEkKNj1VAS7cnU=</Hash><Pid>81602-908-3973884-68970</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800010-02-3084-7600.0000-2152010

    Installation ID: 019442876835619601423143301282507100626451259274432636

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 3Q6C9

    License Status: Notification

    Notification Reason: 0xC004F059.

    Remaining Windows rearm count: 2

    Trusted time: 30/11/2011 8:07:40 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 11:30:2011 08:02

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GEc0qaoVPniJ5aFvoRKPrD2LlcYeQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: no, invalid SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HP     363F    

      FACP HP     363F    

      HPET HP     363F    

      BOOT HP     363F    

      MCFG HP     363F    

      SLIC HPQOEM SLIC-MPC

      SSDT AMD   PowerNow

    The faster someone resolves this, the better.

    Wednesday, November 30, 2011 1:15 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    BIOS valid for OA 2.0: no, invalid SLIC table

     

    For some reason your computer is not properly reading the slic table.

     

    You will have to change your product key to the one on your COA

    click start

    right click computer

    select properties

    scroll to the bottom of the page and select change product key

     

    You will then have to activate by phone:

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

     

     

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

    Wednesday, November 30, 2011 1:33 PM
    Answerer

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    BIOS valid for OA 2.0: no, invalid SLIC table

     

    For some reason your computer is not properly reading the slic table.

     

    You will have to change your product key to the one on your COA

    click start

    right click computer

    select properties

    scroll to the bottom of the page and select change product key

     

    You will then have to activate by phone:

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

     

     

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

    Wednesday, November 30, 2011 1:33 PM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote

    Problem with that, i carry my laptop around so much that my COA sticker, which is on the bottom, is pretty rubbed out. If I have issues deciphering it, are there any ways to get it otherwise?

    Wednesday, November 30, 2011 1:39 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Try a good light and a strong magnifier.

    There are keys that are not used. Info from Noel D Paton.

    FWIW, I had a play yesterday to establish which characters were not allowed....

    the results?

    E,U,I,O,A,S,L,Z,N, and 1,0

    are all rejected by the OS.

     

    You could contact your manufacturer and see if they will help.

    Wednesday, November 30, 2011 2:25 PM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote

    The hardest for me to distinguish are B and 8.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, November 30, 2011 2:56 PM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote
    No.  Neither Microsoft nor the manufacturer have it in their databases.  A product key is evaluated as legit for entry by parsing as it is entered.  If you have lost it and other measures do not resolve your issue then you will need to obtain the recovery disks from the manufacturer or a third party like Recovery-Disks.com and restore to factory condition. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, November 30, 2011 2:59 PM
    Answerer