none
Activation Error 0xC004E003: The Software Licensing Service reported that license evaluation failed. RRS feed

  • Question

  • Hi,

    I am looking for some feedback and/or help with the error (0xC004E003: The Software Licensing Service reported that license evaluation failed.) after attempting to activate Win7 Pro SP1 x86 OEM.

    I suppose that I am partly to blame for my current situation, using an out-sourced ISO. : s

    My reasons for finding myself in this sticky situation are as follows;

    1. My Step-Son has a Toshiba Satellite Pro L450D-12X, obtained via the Home Access scheme. Which has gone through 3 PSU's in 18 months, so yeah a new PSU every 6 months. :sigh:

    2. The laptop contracted some nasty infections and would not update, the system was crippled, M$ & 3rd Party tools couldn't fix it.

    3. Due to the prompt withdrawal of support due to government cut-backs, Stone Group Computers, the authorised supplier will no longer have any dealings with this waste of man-made materials (I generally can't tolerate laptops/note/netbooks).

    4. M$ point me in the direction of Toshiba, Toshiba point me in the direction of Stone Group Computers. The usual buck passing antics of OEM's and Partners. Just like when they don't supply you with an original copy of the OS should things go wrong, even if you are paying over the odds for your hardware, which will most likely be near the brink of extinction in 12 months time.

    5. As I was not receiving any support, I thought that I may aswell ditch the three partitions filled with bloatware and a dodgy recovery console.

    6. The ISO is apparently an MSDN RTM with SP1 with preloaded Product Keys, so attempted to change this after install via activation, the key I provided seems to be the OEM SLP. I am unable to use the one from the COA as it is so badly worn the only characters/digits I am able to make out are 00029352957224 and X12-5180. I extracted the key and OEM data with WinGuggle.

    7. I cannot access Telephone Activation (SLUI.EXE 4), it runs but just brings up the same menu telling me to change the key or contact Toshiba.

    I have made a backup of the original partitions, but I would prefer not to revert to these. Please excuse me if I'm not making much sense, I've been on an all-nighter tending to 2 other broken rigs : )
    Any help sorting this would be appreciated, thanks. Below is the output from WGA Diag.


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YHKRM-DXXF6-KP4KT
    Windows Product Key Hash: jSn2zcIMy1jVEpSibnQW52H12+E=
    Windows Product ID: 00371-OEM-8992671-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1BD00761-090A-462C-BE56-9C1538807D9E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BD00761-090A-462C-BE56-9C1538807D9E}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KP4KT</PKey><PID>00371-OEM-8992671-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-4264714339-3038402946-2250818164</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L450D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>B40C3A07018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700015-02-2057-7601.0000-2852011
    Installation ID: 017152620944184146866892406645427205123873473343388685
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KP4KT
    License Status: Initial grace period
    Time remaining: 43080 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 12/10/2011 12:56:38

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAeqhmyrS/EDPi+1T5Fkj2nBRh6kUeIFbjen8OHg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   AMD     ANT    
      SRAT   AMD     HAMMER 
      MSCT   OEMID   MSCTTBL
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      TCPA   TOSCPL         
      SLIC   TOSCPL  TOSCPL00
      SSDT   PTLTD   POWERNOW

     

    Wednesday, October 12, 2011 4:45 PM

Answers

  • 6. The ISO is apparently an MSDN RTM with SP1 with preloaded Product Keys, so attempted to change this after install via activation, the key I provided seems to be the OEM SLP. I am unable to use the one from the COA as it is so badly worn the only characters/digits I am able to make out are 00029352957224 and X12-5180. I extracted the key and OEM data with WinGuggle.

    No.  It is not MSDN of any flavor.  Only retail product keys (meaning transferrable keys) are provided by MSDN, TechNet, BizSpark, and other programmatic subscriptions.  Retail keys (Type 5, Retail) are never embedded.  It is a factory installed copy of Windows

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    That means that the software does not require manual activation and the embedded key cannot be used to manually activate.  Since you cannot read the COA key (it is not the same as the embedded one) you need to use phone activation. Do not answer any of the prompts.  That will force the phone system to transfer your call to a human.

    You should be able to order recovery disks from Toshiba or a third party like Recovery-Disks.com.  Manufacturers do not provide physical media anymore.  They do provide a recovery partition.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, October 12, 2011 8:34 PM
    Wednesday, October 12, 2011 5:46 PM
    Answerer

All replies

  • "AUDiGiViS" wrote in message news:620fd557-f3ad-445c-84d2-92deb7ac963a...

    Hi,

    I am looking for some feedback and/or help with the error (0xC004E003: The Software Licensing Service reported that license evaluation failed.) after attempting to activate Win7 Pro SP1 x86 OEM.

    I suppose that I am partly to blame for my current situation, using an out-sourced ISO. : s

    My reasons for finding myself in this sticky situation are as follows;

    1. My Step-Son has a Toshiba Satellite Pro L450D-12X, obtained via the Home Access scheme. Which has gone through 3 PSU's in 18 months, so yeah a new PSU every 6 months. :sigh:

    2. The laptop contracted some nasty infections and would not update, the system was crippled, M$ & 3rd Party tools couldn't fix it.

    3. Due to the prompt withdrawal of support due to government cut-backs, Stone Group Computers, the authorised supplier will no longer have any dealings with this waste of man-made materials (I generally can't tolerate laptops/note/netbooks).

    4. M$ point me in the direction of Toshiba, Toshiba point me in the direction of Stone Group Computers. The usual buck passing antics of OEM's and Partners. Just like when they don't supply you with an original copy of the OS should things go wrong, even if you are paying over the odds for your hardware, which will most likely be near the brink of extinction in 12 months time.

    5. As I was not receiving any support, I thought that I may aswell ditch the three partitions filled with bloatware and a dodgy recovery console.

    6. The ISO is apparently an MSDN RTM with SP1 with preloaded Product Keys, so attempted to change this after install via activation, the key I provided seems to be the OEM SLP. I am unable to use the one from the COA as it is so badly worn the only characters/digits I am able to make out are 00029352957224 and X12-5180. I extracted the key and OEM data with WinGuggle.

    7. I cannot access Telephone Activation (SLUI.EXE 4), it runs but just brings up the same menu telling me to change the key or contact Toshiba.

    I have made a backup of the original partitions, but I would prefer not to revert to these. Please excuse me if I'm not making much sense, I've been on an all-nighter tending to 2 other broken rigs : )
    Any help sorting this would be appreciated, thanks. Below is the output from WGA Diag.


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YHKRM-DXXF6-KP4KT
    Windows Product Key Hash: jSn2zcIMy1jVEpSibnQW52H12+E=
    Windows Product ID: 00371-OEM-8992671-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L450D</Model></SYSTEM><BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: KP4KT
    License Status: Initial grace period
    Time remaining: 43080 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 12/10/2011 12:56:38

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001

     

    For which version and edition of Windows is your computer licensed, according to the COA sticker on the case?
     
    If it’s Win 7 Pro, change the Key to the one on the sticker using the link at the bottom of the System Properties page.
     
    If it’s not Win 7 Pro, you must revert your operating system back to the original one, using the manufacturer’s Recovery system.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 12, 2011 4:57 PM
    Moderator
  • 6. The ISO is apparently an MSDN RTM with SP1 with preloaded Product Keys, so attempted to change this after install via activation, the key I provided seems to be the OEM SLP. I am unable to use the one from the COA as it is so badly worn the only characters/digits I am able to make out are 00029352957224 and X12-5180. I extracted the key and OEM data with WinGuggle.

    No.  It is not MSDN of any flavor.  Only retail product keys (meaning transferrable keys) are provided by MSDN, TechNet, BizSpark, and other programmatic subscriptions.  Retail keys (Type 5, Retail) are never embedded.  It is a factory installed copy of Windows

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    That means that the software does not require manual activation and the embedded key cannot be used to manually activate.  Since you cannot read the COA key (it is not the same as the embedded one) you need to use phone activation. Do not answer any of the prompts.  That will force the phone system to transfer your call to a human.

    You should be able to order recovery disks from Toshiba or a third party like Recovery-Disks.com.  Manufacturers do not provide physical media anymore.  They do provide a recovery partition.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, October 12, 2011 8:34 PM
    Wednesday, October 12, 2011 5:46 PM
    Answerer
  • You simply cannot use a OEM SLP installation disc (which you have done) that did not come with that Toshiba PC originally.  It will never activate no matter what product key you try.

    And "The ISO is apparently an MSDN RTM with SP1 with preloaded Product Keys" is no such thing.


    Carey Frisch
    Wednesday, October 12, 2011 7:46 PM
    Moderator
  • @Noel D Paton

    Obviously you just didn't take note of what I had said in my post. Take your finger off the SHIFT key, or hit the CAPS LOCK. Or were you shouting at me when I posted on another thread?

    @Cbarnhorst

    Thank you for your constructive and informative reply, it's appreciated.

    @Carey Frisch

    Well, thanks for the heads up, but I did say "apparently". I was trying to get a standard build of Win7Pro OEM onto the system, being that Stone Group had manipulated the recovery install with their bloatware and now want nothing to do with it.

    I've managed to get some info from Toshiba on this, the laptop is licensed for Win7Pro 32BIT, just the COA is unreadable. They want £30 for a recovery disc, I suppose it's better than having to put up with Forum Warriors.

    SATELLITE PRO L450D-12X [S/N: Z9589683K - M/N: PSLY6E-00C004MP]

    Project  EN with Basic PPP COA 
    Production Date  2010-01-07 
    Country Manufactured  
    Shipping Date  2010-01-29 
    Shipping Country  N/A 
    Purchase Date  N/A 
    Purchase Country  Great Britain (UK) 
    EAN Code  402620377089 
    Preinstalled Software  ImageNumber:  R11622EN 
    Supported OS:  Win7 32Bit Professional 
    Supported Language:  English

    Wednesday, October 12, 2011 8:49 PM
  • Microsoft Telephone Activation have provided me with a new key, so all is well now. Case closed.
    Thursday, October 13, 2011 4:05 PM
  • I am running Paralells7 on my Imac.  I purchased a Windows 7 home premium and installed that using the product key on the package.  Then, I installed quicken and a few other programs I wanted to run with windows such as my genealogy software.  All was fine for two weeks.  Then my new mac froze and I had to restore, and repair etc... Finally got all my programs back and my data... But I cant activate my windows 7.  I dont understand.  When I go to the site it says I have genuine windows.  buy my activation key that is on my computer wont work... I get error OXC004E003.  I have tried everything... I am stuck.  Microsoft wont help, mac doesnt support it, and paralells wont help.  The retail place cant give me a new key as they are only allowed to give you one, and they dont have it. 


    Please dont tell me I have to buy a new one..


    Sigh

    Saturday, February 18, 2012 2:38 AM
  • Please observe both announcements at the top of this forum page and provide an MGADiag report in your own thread.

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in your own thread.

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.  In other words, please do not post "Me Too" messages in other people's threads.

    Having said that, if you are using Windows in a Parallels virtual machine on an Apple Imac then of course any codes that came on your Imac won't work.  You need to use the product key printed on the COA sticker on the Windows dvd case.  You can use a program like KeyFinder (free), to read the product key stored inside Windows. 

    http://www.magicaljellybean.com/keyfinder/

    As long as it is a retail product that is the key you need to activate.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, February 18, 2012 2:53 AM
    Answerer