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After upgrading BIOS on Dell Optiplex 755 my windows 7 pro build says not genuine.. RRS feed

  • Question

  • This is the second time this has happened to me on one of these things. The windows 7 disc is an un-used OEM 7 pro install disc that was shipped with these machines for if/when we decided to upgrade and I have run this before on similar machines. After doing a brand new clean install after a low level format if I upgrade the BIOS to the latest A17 it kills the build.  Here is my diagnostic report. I can tell you this this is getting OLD fast. MS and the manufacturers need to get together and resolve this issue.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D6ED6369-4CE0-40EB-9EED-C76388E7F7E1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 119 Cryptographics Error
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D6ED6369-4CE0-40EB-9EED-C76388E7F7E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1680293167-3788802238-54164159</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="5"/><Date>20100406000000.000000+000</Date></BIOS><HWID>91B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>5E586AF17CF570E</Val><Hash>rA1094H66P91+vKjAbndkvh0V54=</Hash><Pid>70160-OEM-5690305-53590</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-3142010
    Installation ID: 009473585005816896882122825565604302963105208576213686
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 12/13/2010 8:42:57 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:13:2010 08:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAJJSAZZbBOuyKKJIuKK/mZpi4mojaufT+KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B9K   
      FACP   DELL    B9K   
      HPET   DELL    B9K   
      BOOT   DELL    B9K   
      MCFG   DELL    B9K   
      SSDT   DELL  st_ex
      ASF!   DELL    B9K   
      TCPA   DELL    B9K   
      ____   DELL    B9K   
      SLIC   DELL    B9K   
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex

     

     

    Monday, December 13, 2010 1:56 PM

Answers

  • The Dell Windows 7 OEM disc contains files that look for a certain eligible Dell BIOS.  The Dell OEM license is only valid on the original Dell computer it shipped with.  If you used the same disc on other similar Dell computers, sooner or later they too will be flagged as "non-genuine".

    To legitimately test and evaluate Windows 7, download and install the  Windows 7 Enterprise 90-day Trial.  When you are ready to deploy Windows 7, then look into  Microsoft Volume Licensing.


    Carey Frisch
    • Marked as answer by Darin Smith MS Monday, December 13, 2010 11:26 PM
    Monday, December 13, 2010 5:30 PM
    Moderator

All replies

  • Please review Mr. Carl Stephens' response and answer in  this previous thread.

    Please note that your Dell Optiplex Model 755 was originally released in September 2007 and could not have possibly shipped with a Dell OEM Windows 7 disc since Windows 7 was not released for general availability until October 22, 2009.  Your computer originally shipped with either Windows XP or Windows Vista preinstalled by Dell.


    Carey Frisch

    Monday, December 13, 2010 4:07 PM
    Moderator
  • "madmikee72" wrote in message news:6216a3a7-c3de-4bde-848b-80a07683e03c...

    This is the second time this has happened to me on one of these things. The windows 7 disc is an un-used OEM 7 pro install disc that was shipped with these machines for if/when we decided to upgrade and I have run this before on similar machines. After doing a brand new clean install after a low level format if I upgrade the BIOS to the latest A17 it kills the build.  Here is my diagnostic report. I can tell you this this is getting OLD fast. MS and the manufacturers need to get together and resolve this issue.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 119 Cryptographics Error
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 12/13/2010 8:42:57 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0

     


    From what I can see on the Dell website, the OptiPlex 755 was never sold with Windows 7 installed, and therefore cannot have used an OEM_SLP License for Win 7 - which means that your install of Win7  on this machine is non-valid, and never could be valid.
    According to the COA sticker on the case, for what version and edition of Windows is the system licensed? (Do NOT post the key!)
     
    You also have a problem with your installation of Office SBE 2003 - but since the chances are that you will have to reinstall Windows that may well sort itself out at that time.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, December 13, 2010 4:26 PM
    Moderator
  • OK You are right it shipped with a VISTA upgrade, my bad, that's what I meant to post. However I still do not see why this is a problem as I have 3-4 other test machines running 7 with no issues using the OEM Disks from Dell (These 7 disks are "extra" as the machines they were slotted for were downgraded to XP for software compatibility in a production environment) So what you folks are saying is that it's a ____-shoot? Sometimes it works other times it does not? Would the BIOS upgrade cause this?
    Monday, December 13, 2010 5:17 PM
  • OK scratch that last, just realized that the other machines running 7 are actually 780's which are native WIN7. Well I guess I am screwed, I will revert back to XP on this build, fortunately it is just a test machine so I won't be doing any damage as it's role in life is to be abused :)
    Monday, December 13, 2010 5:25 PM
  • The Dell Windows 7 OEM disc contains files that look for a certain eligible Dell BIOS.  The Dell OEM license is only valid on the original Dell computer it shipped with.  If you used the same disc on other similar Dell computers, sooner or later they too will be flagged as "non-genuine".

    To legitimately test and evaluate Windows 7, download and install the  Windows 7 Enterprise 90-day Trial.  When you are ready to deploy Windows 7, then look into  Microsoft Volume Licensing.


    Carey Frisch
    • Marked as answer by Darin Smith MS Monday, December 13, 2010 11:26 PM
    Monday, December 13, 2010 5:30 PM
    Moderator
  • This is the second time this has happened to me on one of these things. The windows 7 disc is an un-used OEM 7 pro install disc that was shipped with these machines for if/when we decided to upgrade and I have run this before on similar machines. After doing a brand new clean install after a low level format if I upgrade the BIOS to the latest A17 it kills the build.  Here is my diagnostic report. I can tell you this this is getting OLD fast. MS and the manufacturers need to get together and resolve this issue.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D6ED6369-4CE0-40EB-9EED-C76388E7F7E1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 119 Cryptographics Error
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D6ED6369-4CE0-40EB-9EED-C76388E7F7E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1680293167-3788802238-54164159</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="5"/><Date>20100406000000.000000+000</Date></BIOS><HWID>91B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>5E586AF17CF570E</Val><Hash>rA1094H66P91+vKjAbndkvh0V54=</Hash><Pid>70160-OEM-5690305-53590</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-3142010
    Installation ID: 009473585005816896882122825565604302963105208576213686
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 12/13/2010 8:42:57 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:13:2010 08:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAJJSAZZbBOuyKKJIuKK/mZpi4mojaufT+KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B9K   
      FACP   DELL    B9K   
      HPET   DELL    B9K   
      BOOT   DELL    B9K   
      MCFG   DELL    B9K   
      SSDT   DELL  st_ex
      ASF!   DELL    B9K   
      TCPA   DELL    B9K   
      ____   DELL    B9K   
      SLIC   DELL    B9K   
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex

     

     


    First, let me say that I am not a Dell Technician. I spoke with a Dell Technician and he made the suggestion of changing the BIOS as stated in this post.

    Second, everything I post is "as is" with no warranty or guarantee explicity or implicity applied. It is work that I have done and has worked for me and my particular situation. Your situation may be different therefore you may get different results.

    In respect to upgrading the Dell Optiplex 755 from Windows Vista x86 "the factory installed OS" to Windows 7 Ultimate x64, I did the following steps:

    My BIOS version is Version A12  dated 12/09/08 (From the factory, never updated).

    I went into BIOS, Drives, SATA Operation and changed the "RAID Autodetect / AHCI" to "RAID Autodetect / ATA". The BIOS then popped up with a warning stating "SATA Operation is being changed. blah, blah, blah. Select Accept or Cancel." I selected "Accept".

    I then saved, exited BIOS and rebooted my computer.

    Then on reboot, the install disk took over and I was able to install Windows 7 Ultimate x64 on my Dell Optiplex 775 with 8 Gb of RAM (max RAM for motherboard).

    After the install, I checked the Device Manager and saw that 2 PCI connection device had no drivers and were shown as Unknown Devices. I then installed the 3 Dell Drivers from the Dell Support Website (Intel_AMT-HECI_A02_R255437, Intel_AMT-SOL--LMS_A02_R255438, and Intel_Chipset_Driver_R17461) and the 2 PCI Connections had drivers and did not show as Unknown Devices. All other device drivers were found by Windows 7.

    After the above mentioned steps, I run Windows 7 Ultimate x64 with no problems, hiccups or glitches (as of yet).


    Respectfully, George MCP
    Tuesday, March 1, 2011 11:31 PM
  • "George R Leard Jr" wrote in message news:0c7be544-04ff-4522-a4aa-186efd79fa22...

    This is the second time this has happened to me on one of these things. The windows 7 disc is an un-used OEM 7 pro install disc that was shipped with these machines for if/when we decided to upgrade and I have run this before on similar machines. After doing a brand new clean install after a low level format if I upgrade the BIOS to the latest A17 it kills the build.  Here is my diagnostic report. I can tell you this this is getting OLD fast. MS and the manufacturers need to get together and resolve this issue.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

     


    Respectfully, George MCP

    Your problem is that you're using the wrong Key!
    OEM Upgrades use an OEM System Builder Key - not an OEM_SLP key - because the necessary certificates are not included in the installation disk, and the SLIC table in he  BIOS doesn't have the proper bits for the upgraded system anyhow.
    The Key should have come with the Upgrade disk.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 2, 2011 5:02 AM
    Moderator