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Windows live onecare has a problem and needs to close RRS feed

  • Question

  • I have received a message for days that windows live onecare has encountered a problem and needs to close

    Wednesday, September 24, 2008 5:24 AM

Answers

All replies

  • This recent thread addresses this issue: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2988566&SiteID=2

    GreginMich

     

    Wednesday, September 24, 2008 1:13 PM
  • johnhenrykane,

     

    Thank you for visiting the OneCare program forums.

     

    Please check the following KB article for OneCare installation issues.

    There may be a conflict with another anti-malware program on your machine that is causing this to happen. Please check to see if you may have any of the conflicting software on your machine (method 1)

     

    http://support.microsoft.com/kb/943906/en-us

     

    Also check to make sure that your battery/power source is full.

     

    If you are still having issues, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    I hope this helps,

     

    Lori MS

     

    Wednesday, September 24, 2008 5:25 PM
  • I’ll go along with checking for conflicts, but Lori MS, you neglected to tell us how to check the battery/power source.

    GreginMich

     

    Wednesday, September 24, 2008 8:19 PM
  • GreginMich,

     

    A previous post that was referenced suggested that the battery may be failing.

    To check and see if this is the case, replace the battery with another battery to see if the second one is working, if

    this is the case.

    If it is working then you need to replace the original battery as it may be damaged.

     

    Also check to see if the power cord is plugged into a dead electrical outlet.  It's happened to me before where the outlet

    is dead and therefore the power source is no longer available.

     

    I hope this helps,

     

    Lori MS

     

    Thursday, September 25, 2008 12:13 AM
  • Lori, I suspected that your recommendation to check the battery might be an implicit reference to the thread that was cited, so thanks for clearing that up. I have tried testing CMOS batteries with a meter, and can tell you from personal experience that that doesn’t always work, so I think you’re absolutely correct, replacing it with a new battery is the only solution when the system clock won’t keep time. Thanks for your reply,

    GreginMich

    Thursday, September 25, 2008 2:45 PM