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XP Pro re-activation RRS feed

  • Question

  • I had a problem with my security manager on my laptop, and after my computer rebooted, I was told to reinstall XP. The computer automatically reinstalled the OS, which came preinstalled on the computer. After installation was complete, I was told to reactivate. When I tried to do so, by entering the key on the certificate of authenticity on the bottom of the laptop, I received the message that the key was not valid. I even tried to activate by phone, but the key issued was said to not be valid. There has been no new hardware installed or major changes to the computer. I called Microsoft, who told me to contact Compaq. They in turn told me that since the computer was out of warranty, they would have to charge me, but they also referred me to this site. Can anyone out there help since I do not want to have to go out and buy software for a computer that was issued to me? Thanks.

    Tuesday, April 22, 2008 7:54 PM

Answers

  • captdiver,

     

    You can run the genuine tool to see if your operating system/office suite is valid by going to

    http://www.microsoft.com/genuine/diag/   

     

    Incidentally, a product key is also required for the Office Suite.  You may need to refer to the contract with Compaq depending on the contract, if that contract is out of warranty, a payment is required.

     

    For a more in depth diagnosis please run the diagnostic tool for more information about the operating system

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Please post the results back onto the forum for a quicker response.

     

     

    Tuesday, April 29, 2008 4:14 PM