locked
Can not longer use Mic. Office due to update validation RRS feed

  • Question

  • So microsoft updater periodically grabs updates for office and then, before it will let me install them, demands I put in the 25 digit key code.

    If for no other reason than principle, I refuse to go digging through boxes to find a cd key so that Microsoft can update its own software.  I believe this is a reasonable position.

    Anyway, every time I try to open a Microsoft product, it demands I update it, and enter the CD key code - or it shuts down automatically.

    Im not using pirated software, only the office 2003 that came with the machine.

    Suggestions? 
    Sunday, July 13, 2008 2:40 AM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Sunday, July 13, 2008 2:54 AM
    Moderator