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key not recognized RRS feed

  • Question

  • I had no problem with office 2003 since I had it until last week when it refused to recognize the validation key  number.  I uninstalled it and re-loaded keying in, again the product number and it said success when finished; however, it still refuses to recognize that this is a genuine office 2003.  I had a computer technician come and do it again yesterday but still gives me that message
    Tuesday, February 9, 2010 6:57 PM

Answers

  • Hello drmounti,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report says you have a Blocked VLK, which means that (a) your Compaq Evo computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.  Your IT people should check the installed product key against the product key that was issued to them by Microsoft.  It is possible that there was a mix-up on site and someone used this widely pirated product key to install or repair Office, instead of using the correct product key issued on your company's Volume Licensing Agreement paperwork.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at
    www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility.

    Another possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or Office and some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:12 PM
    Friday, February 12, 2010 5:30 PM

All replies

  • In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS
    Tuesday, February 9, 2010 10:44 PM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FR4RR-GK8TP-TXQW8
    Windows Product Key Hash: atFQ2FMGGhP+BMIsSsJe8f+U99U=
    Windows Product ID: 55274-OEM-2215486-45427
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {EB261375-A0D7-4F04-A4B7-00818515211D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EB261375-A0D7-4F04-A4B7-00818515211D}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TXQW8</PKey><PID>55274-OEM-2215486-45427</PID><PIDType>3</PIDType><SID>S-1-5-21-2000478354-616249376-682003330</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Evo D500</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686Y2 v3.04</Version><SMBIOSVersion major="2" minor="3"/><Date>20020729000000.000000+000</Date></BIOS><HWID>804535D70184C052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57939</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 5A4A:Compaq Computer Corporation|10EA9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    here is the information you requested

    Thursday, February 11, 2010 6:34 PM
  • I have sent you the requested information but am still waiting for your answer, please
    Friday, February 12, 2010 3:43 PM
  • Hello drmounti,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report says you have a Blocked VLK, which means that (a) your Compaq Evo computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.  Your IT people should check the installed product key against the product key that was issued to them by Microsoft.  It is possible that there was a mix-up on site and someone used this widely pirated product key to install or repair Office, instead of using the correct product key issued on your company's Volume Licensing Agreement paperwork.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at
    www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility.

    Another possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or Office and some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:12 PM
    Friday, February 12, 2010 5:30 PM
  • Thank you for your detailed explanation.  I got this office word perfect with the machine bought at Best Buy.  I uninstalled the program and when I re-installed it, it asked for the product key and I gave it to it.  It accepted it and said problem fixed or something like that; however, it isn't.  I live in Calgary in the summer and this is where the machine was purchased and drove down here with it a number of years ago so I am not sure what to do now.  I am certainly not buying another one when this one was legitimately purchased.  Any other suggestions,  Linda J. Hirst, B.A., LL.B.,LL.M.
    Friday, February 12, 2010 6:03 PM
  • Hello drmounti,

    Do you have Genuine Microsoft hologrammed installation discs for Office?  If so, did these discs come inisde the computer box itself, or did you puchase a separate retail package of Office at the same time as when you purchased the computer at Best Buy?  A separate retail package would be a plasticcoated paperboard box, with a Certificate of Authenticity on the boxtop, and inisde there would be a DVD-style disc case with a yellow-orange product key label, and a 70-80 page user manual.

    If you just have discs, please look closely at them.  Does the disc have "For distribution with a new PC only.  For product support, contact the manufacturer of the PC" or similar words in the upper left quadrant?

    Or does the disc have " Volume License Product Key required" and "All use subject to volume license agreement.  Do not make illegal copies of this disc.  Not for retail or OEM distribution.  Not for resale." or similar words on the label?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, February 12, 2010 6:19 PM
  • I may in Canada but I don't remember, we have bought four computers about five years ago and left two in Canada and brought two to Arizona.  I am sure that office word came with the computers because as retirees we use the computer for keeping in touch, surfing the net and games with the grandchildren.  When I reloaded the word program last week I used my back up discs which were made when I had computer problems a year ago and the computer technician put everything on discs incase he had to wipe out the information on the hard drive or something like that.  Anyway it cost a thousand plus dollars so whatever he did wasn't cheap.  I have no discs here and if the only need for validation is for upgrades then I don't care, for the three or four letters I write a year from here I don't need upgrades.  I don't like, however, knowing that I paid for computers with these programs and now I am having problems with them.  I do appreciate your attention to this matter and thank you for it.  Linda
    Friday, February 12, 2010 8:40 PM