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Genuine Windows, but it says my product key is invalid

    Question

  • My Windows is genuine, and it has been validated several times in the past, but today it said my product key is invalid. I think the problem might be that the software CCleaner (as recommended by Microsoft Windows XP The Official Magazine) has removed the ActiveX cookies from my registry. I restored the back-up of my registry, but it still doesn't work... I would really appreciate any advice you could give me, as I really would like to update my Windows and download the Vista and Office betas.
    Monday, June 12, 2006 9:18 AM

Answers

All replies

  • Ninaelin,

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer or in the materials supplied with the computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.msp

    Monday, June 12, 2006 3:37 PM
  • Hi Dan,

    thanks for the help, this is the report I get:

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-8DR2H-RBCX6-9HR23
    Windows Product Key Hash: AhLZ50FiGIAYv8mzGPQYadOviJo=
    Windows Product ID: 55721-OEM-2111907-00117
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: Expired code.
    ID: 2b637b02-3694-4f73-a448-f432eca14965
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 100
    Office Diagnostics: B4D0AA8B-528-645_B4D0AA8B-528-57_B4D0AA8B-528-57_B4D0AA8B-528-57_B4D0AA8B-528-57_7E90FEE8-194-80004005_7E90FEE8-194-80004005_7E90FEE8-194-80004005_7E90FEE8-194-80004005

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Programfiler\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    ______________________________________________

    This report says my Validation Status is genuine...?

    The product key sticker on my laptop says CoA. And the product recovery CD-ROM for Windows XP Home Edition does have the computer manufacturer's name in black lettering (Fujitsu Siemens). I can't find anything with "OEM" on it, but most of the materials that were supplied in my laptop are in Norway, not in the UK where I currently live.

    Thanks for all the help so far, hope I can get Windows validated soon, so I can update it. Managed to download the Office 2007 Beta without the validation though. It looks really good!

    Monday, June 12, 2006 11:16 PM
  • Ninaelin,

    The report is showing your XP Home installation as Genuine, but this part of the report is indicative oif a minor technical glitch that is probably responsible for the problem:

    Download Center code: Expired code.

    I'd like to suggest that you initiate a free email support request at:  http://support.microsoft.com/oas/default.aspx?Gprid=9860

    Tuesday, June 13, 2006 1:20 AM