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Black desk top and not genuine showing computer has slowed?

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happened suddenly I restored and it went away for 30 mins then came back..kindly assist

Monday, February 10, 2014 9:18 PM

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Do NOT post the Product Key. Have you entered in the Product Key that is listed on the COA?
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- Proposed as answer by Kamin of Ressik Tuesday, February 11, 2014 4:10 PM
- Marked as answer by Noel D PatonModerator Sunday, February 23, 2014 11:51 AM
Monday, February 10, 2014 10:18 PM

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MGA Diagnostic Report:

To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

Once downloaded, run the tool.

Click on the Continue button, after a short time, the Continue button will change to a Copy button.

Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

One Issue Per Thread:

Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread).

It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

New to the Forums?

Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
Simply delete the only lines that contain links - this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)

Thank you,
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Monday, February 10, 2014 9:22 PM
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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-YCCTH-KP4RD-HHDV6
Windows Product Key Hash: Iy+aSPENI9s/iYldubdM0O1NUMU=
Windows Product ID: 00371-OEM-8978046-56197
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {19D6127B-6EBD-4993-A1D5-C2386A8855CF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{19D6127B-6EBD-4993-A1D5-C2386A8855CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HHDV6</PKey><PID>00371-OEM-8978046-56197</PID><PIDType>3</PIDType><SID>S-1-5-21-2562953739-1341280202-1035409939</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="6"/><Date>20110420000000.000000+000</Date></BIOS><HWID>39FA3C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-2057-7601.0000-0412014
Installation ID: 018966775790370671527254705304370890221092213456086680
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 10/02/2014 21:24:31

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:10:2014 19:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAEAAgACAAAAAwABAAEA6GEGFDghKK2yuSxIJgN6yVIMBJtcw/IgZFmaJC5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CBX3
FACP DELL CBX3
HPET A M I PCHHPET
BOOT DELL CBX3
MCFG DELL SNDYBRDG
TCPA
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
DMAR INTEL SNB
SLIC DELL CBX3

Monday, February 10, 2014 9:26 PM
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It is saying the SLIC Table is invalid or unreadable...do you have a COA Sticker on the machine and if so, what OS/version is listed on it?
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Monday, February 10, 2014 9:32 PM
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windows pro 7 refurbished..I can make out most of the key but not all of it..do you want that too?

Monday, February 10, 2014 9:40 PM
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how we doing Kamin?

Monday, February 10, 2014 9:59 PM
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purchased from PUREIT in Edinburgh, they are the refurbish company if that helps

Monday, February 10, 2014 10:08 PM
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Do NOT post the Product Key. Have you entered in the Product Key that is listed on the COA?
Please do not read this sentence. Please ignore the previous sentence.
- Proposed as answer by Kamin of Ressik Tuesday, February 11, 2014 4:10 PM
- Marked as answer by Noel D PatonModerator Sunday, February 23, 2014 11:51 AM
Monday, February 10, 2014 10:18 PM
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I have tried the key but the sticker is vague in parts I have tried inputting it but says incorrect..so either I am reading it incorrectly because it is faded or there is another problem..

Monday, February 10, 2014 10:32 PM
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Update..I noted the faded part of the COA key was listed above in the error report..I could read the beginning..not the end..so I typed it in and it said activated!! But my screen on desk top is still black..do I need to reboot and WHY did this happen is there a precaustion I can take..many thanks

Monday, February 10, 2014 10:40 PM
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Reboot and rerun the diagnostic and post the new results.
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Monday, February 10, 2014 11:03 PM
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wilco

Monday, February 10, 2014 11:04 PM
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desk top still black PC still really slow here is diagnostic just run after re-boot #2
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-YCCTH-KP4RD-HHDV6
Windows Product Key Hash: Iy+aSPENI9s/iYldubdM0O1NUMU=
Windows Product ID: 00371-OEM-8978046-56197
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {19D6127B-6EBD-4993-A1D5-C2386A8855CF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{19D6127B-6EBD-4993-A1D5-C2386A8855CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HHDV6</PKey><PID>00371-OEM-8978046-56197</PID><PIDType>3</PIDType><SID>S-1-5-21-2562953739-1341280202-1035409939</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="6"/><Date>20110420000000.000000+000</Date></BIOS><HWID>39FA3C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 90a61a0d-0b76-4bf1-a8b8-89061855a4c9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-780-456197-02-2057-7601.0000-0412014
Installation ID: 017772617056840713656895782570738573060972785000912995
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HHDV6
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/02/2014 23:09:10

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:10:2014 19:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAEAAgACAAAAAwABAAEA6GEGFDghKK2yuSxIJgN6yVIMBJtcw/IgZFmaJC5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CBX3
FACP DELL CBX3
HPET A M I PCHHPET
BOOT DELL CBX3
MCFG DELL SNDYBRDG
TCPA
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
DMAR INTEL SNB
SLIC DELL CBX3

Monday, February 10, 2014 11:10 PM
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any ideas..

Monday, February 10, 2014 11:45 PM
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still black desk top??

Tuesday, February 11, 2014 12:21 AM
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Have you tried changing the desktop? This report looks good as far as activation goes.
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Tuesday, February 11, 2014 3:21 PM
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followed your advice Resik and it worked. Thank you all so much for your help. Resolved

Tuesday, February 11, 2014 3:55 PM
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Glad to see it is fixed. Good luck! :)
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Tuesday, February 11, 2014 4:10 PM
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There's still a residual error in the report - which can be cleared by validation using Internet Explorer at www.microsoft.com/genuine/validate

Noel Paton | Nil Carborundum Illegitemi

CrashFixPC | The Three-toed Sloth

No - I do not work for Microsoft, or any of its contractors.

Wednesday, February 12, 2014 8:06 AM

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Answered by:

Black desk top and not genuine showing computer has slowed?

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