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Black desk top and not genuine showing computer has slowed? RRS feed

  • Question

  • happened suddenly I restored and it went away for 30 mins then came back..kindly assist
    Monday, February 10, 2014 9:18 PM

Answers

  • Do NOT post the Product Key.  Have you entered in the Product Key that is listed on the COA?

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, February 10, 2014 10:18 PM

All replies

  • MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    One Issue Per Thread:

    Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread). 

    It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

    New to the Forums?

    Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
    Simply delete the only lines that contain links -  this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)

    Thank you,


    Please do not read this sentence. Please ignore the previous sentence.

    Monday, February 10, 2014 9:22 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YCCTH-KP4RD-HHDV6
    Windows Product Key Hash: Iy+aSPENI9s/iYldubdM0O1NUMU=
    Windows Product ID: 00371-OEM-8978046-56197
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {19D6127B-6EBD-4993-A1D5-C2386A8855CF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{19D6127B-6EBD-4993-A1D5-C2386A8855CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HHDV6</PKey><PID>00371-OEM-8978046-56197</PID><PIDType>3</PIDType><SID>S-1-5-21-2562953739-1341280202-1035409939</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="6"/><Date>20110420000000.000000+000</Date></BIOS><HWID>39FA3C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700008-02-2057-7601.0000-0412014
    Installation ID: 018966775790370671527254705304370890221092213456086680
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6P6GT
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 10/02/2014 21:24:31

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:10:2014 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAgACAAAAAwABAAEA6GEGFDghKK2yuSxIJgN6yVIMBJtcw/IgZFmaJC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   CBX3   
      FACP DELL   CBX3   
      HPET A M I PCHHPET
      BOOT DELL   CBX3    
      MCFG DELL   SNDYBRDG
      TCPA
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      DMAR INTEL SNB 
      SLIC DELL   CBX3   

    Monday, February 10, 2014 9:26 PM
  • It is saying the SLIC Table is invalid or unreadable...do you have a COA Sticker on the machine and if so, what OS/version is listed on it?

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, February 10, 2014 9:32 PM
  • windows pro 7 refurbished..I can make out most of the key but not all of it..do you want that too?
    Monday, February 10, 2014 9:40 PM
  • how we doing Kamin?
    Monday, February 10, 2014 9:59 PM
  • purchased from PUREIT in Edinburgh, they are the refurbish company if that helps
    Monday, February 10, 2014 10:08 PM
  • Do NOT post the Product Key.  Have you entered in the Product Key that is listed on the COA?

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, February 10, 2014 10:18 PM
  • I have tried the key but the sticker is vague in parts I have tried inputting it but says incorrect..so either I am reading it incorrectly because it is faded or there is another problem..
    Monday, February 10, 2014 10:32 PM
  • Update..I noted the faded part of the COA key was listed above in the error report..I could read the beginning..not the end..so I typed it in and it said activated!! But my screen on desk top is still black..do I need to reboot and WHY did this happen is there a precaustion I can take..many thanks
    Monday, February 10, 2014 10:40 PM
  • Reboot and rerun the diagnostic and post the new results.

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, February 10, 2014 11:03 PM
  • wilco
    Monday, February 10, 2014 11:04 PM
  • desk top still black PC still really slow here is diagnostic just run after re-boot #2

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YCCTH-KP4RD-HHDV6
    Windows Product Key Hash: Iy+aSPENI9s/iYldubdM0O1NUMU=
    Windows Product ID: 00371-OEM-8978046-56197
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {19D6127B-6EBD-4993-A1D5-C2386A8855CF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{19D6127B-6EBD-4993-A1D5-C2386A8855CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HHDV6</PKey><PID>00371-OEM-8978046-56197</PID><PIDType>3</PIDType><SID>S-1-5-21-2562953739-1341280202-1035409939</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="6"/><Date>20110420000000.000000+000</Date></BIOS><HWID>39FA3C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 90a61a0d-0b76-4bf1-a8b8-89061855a4c9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-780-456197-02-2057-7601.0000-0412014
    Installation ID: 017772617056840713656895782570738573060972785000912995
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HHDV6
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/02/2014 23:09:10

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:10:2014 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAgACAAAAAwABAAEA6GEGFDghKK2yuSxIJgN6yVIMBJtcw/IgZFmaJC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   CBX3   
      FACP DELL   CBX3   
      HPET A M I PCHHPET
      BOOT DELL   CBX3    
      MCFG DELL   SNDYBRDG
      TCPA
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      DMAR INTEL SNB 
      SLIC DELL   CBX3   

    Monday, February 10, 2014 11:10 PM
  • any ideas..
    Monday, February 10, 2014 11:45 PM
  • still black desk top??

    Tuesday, February 11, 2014 12:21 AM
  • Have you tried changing the desktop?  This report looks good as far as activation goes.

    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, February 11, 2014 3:21 PM
  • followed your advice Resik and it worked. Thank you all so much for your help. Resolved
    Tuesday, February 11, 2014 3:55 PM
  • Glad to see it is fixed.  Good luck!  :)

    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, February 11, 2014 4:10 PM
  • There's still a residual error in the report - which can be cleared by validation using Internet Explorer at www.microsoft.com/genuine/validate

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 12, 2014 8:06 AM
    Moderator