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Product Key RRS feed

  • Question

  • I am unable to register my Product Key code with my new computer. I keep getting a message that it is an invalid code.

    Wednesday, December 26, 2007 8:04 PM

Answers

  • Hello DKose,

     

     

      Please try the Activate by Phone method outlined below. If that does not resolve your issue, please download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     


    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Wednesday, December 26, 2007 9:34 PM
  •  DKose wrote:

     When I try use Microsoft it will not accept the Product Key code that is on my tower.

     

     

      I am not sure what you mean by "I try use Microsoft", but I assume you mean "I try use Microsoft Office".

     


      The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

     

      Full Versions of Office do not, normally, come standard on computers. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited time, but if you wish to continue using it, you would need to by a Full Version of Office.

     

      If the copy of Office, that came with your computer, is supposed to be a Full Version, then the Product key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that you bought the computer from, for further assistance.

     

      If I have mis-understood your issue, please explain in more detail.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, December 26, 2007 11:51 PM

All replies

  • Hello DKose,

     

     

      Please try the Activate by Phone method outlined below. If that does not resolve your issue, please download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     


    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Wednesday, December 26, 2007 9:34 PM
  • I tried Activate by Phone method and the lady ended up giving me a phone # to call to Microsoft that I have to pay for the right to talk to someone. I simply ordered a Dell computer and Dell put Vista on the computer. When I try use Microsoft it will not accept the Product Key code that is on my tower.

     

    Here is the Diagnostics tool report

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E543D025-9FF0-4B57-B44C-34DBFC921D05}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E543D025-9FF0-4B57-B44C-34DBFC921D05}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-3490147229-2730781302-1066410038</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 531s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.6</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>C6303507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Wednesday, December 26, 2007 10:53 PM
  •  DKose wrote:

     When I try use Microsoft it will not accept the Product Key code that is on my tower.

     

     

      I am not sure what you mean by "I try use Microsoft", but I assume you mean "I try use Microsoft Office".

     


      The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

     

      Full Versions of Office do not, normally, come standard on computers. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited time, but if you wish to continue using it, you would need to by a Full Version of Office.

     

      If the copy of Office, that came with your computer, is supposed to be a Full Version, then the Product key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that you bought the computer from, for further assistance.

     

      If I have mis-understood your issue, please explain in more detail.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, December 26, 2007 11:51 PM