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office 2007 Validation Failure RRS feed

  • Question

  • Hi all -

     

    I have a new genuine version of Office 2007 Pro Plus. I activated the software- all progames with the office suite show as activated. I also have Office 2003 on the same computer. When I installed 2007, I clicked on Custom, and selected to keep older versions of the programs.

     

    i get three messages showing the failure.

    1. office 2003 (acitvated)

    2. office 2007 pro plus

    3. Office 2007 Home and student edtion

     

    I also looked for an email address for Microsoft to write with 90-day free support and was unable to complete the form. It kept asking me to pay! $49.00

     

    Please let me know if anyone has had this problem and if there is a fix.

     

    Thank you.

     

    Debbie

    Sunday, August 12, 2007 11:58 PM

Answers

  • DSoll,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.


    WINDOWS VISTA:

     

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”. This will allow IE to start with administrator privileges.


    6) In the new Internet Explorer session, manually type or copy this URL http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.
    What happened?  Are the results different? Please re-post here should you need further assistance. 

     

     Thank you.

     

     

    Stephen Holm
    OGA Forum Manager

    Tuesday, August 14, 2007 10:09 PM

All replies

  •  

    OGA Customers

     

      I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.


    1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.


    http://www.microsoft.com/genuine


         If the above steps did not resolve your issue lets continue with the steps below.


         I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.


    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en


         Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:


    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.


    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    Thank you,

     

    Stephen Holm
    OGA Forum Manager

     

    Tuesday, August 14, 2007 1:56 AM
  • Dear Stephen:

     

    I have performed the MGA Diagnositc tool as explained. I clicked on the Office tab since I am having trouble with validation for Office 2007.

     

    Here is the report:

    Thank you for your help in advance.

     

    Debbie

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: 0x0 / 0x0
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {A5DE7C89-7314-48C5-AB5C-869E3D1236B2}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A5DE7C89-7314-48C5-AB5C-869E3D1236B2}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3154098601-1623743446-2401793634</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A135</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20061208000000.000000+000</Date></BIOS><HWID>9C323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>985F18C81C48DD8</Val><Hash>kfr+QXx4pekanGdmgA2rvO703nI=</Hash><Pid>70145-748-0909102-57814</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>8DFBF8481FB8771</Val><Hash>9KAEzICOtBjQqcFlsaTw9wAyGuA=</Hash><Pid>89446-952-2650717-65224</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>14074F31F789A5A</Val><Hash>ELzPP1yp7/f4ASboE3pc2AhzFDc=</Hash><Pid>81602-301-0387647-68343</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, August 14, 2007 6:19 AM
  • DSoll,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.


    WINDOWS VISTA:

     

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”. This will allow IE to start with administrator privileges.


    6) In the new Internet Explorer session, manually type or copy this URL http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.
    What happened?  Are the results different? Please re-post here should you need further assistance. 

     

     Thank you.

     

     

    Stephen Holm
    OGA Forum Manager

    Tuesday, August 14, 2007 10:09 PM
  • Thank you so much! I assumed since I am the admin and no one else uses this computer, I was always "signed-on" as the admin. Yes, I have Vista Home Premium - which I LOVE. (I might be in the minority, but I really like it.)

     

    Thank you again for your assistance and time.

     

    Debbie Soll

     

    Tuesday, August 14, 2007 10:29 PM
  • Debbie,

     

    No problem. We are glad you are up and running again :-). I would like to provide some links which may help you transition into using MS Office 2007. Here is a link providing many communities (forums) where you may post for assistance on various topics:  http://www.microsoft.com/atwork/community.mspx

     

    Windows Vista Community is located here:  http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx?=&query=newsgroup

     

     

    Office Newsgroups.

    http://www.microsoft.com/office/community/en-us/default.mspx?query=office&dg=&cat=en-us-office&lang=en&cr=US&pt=3a4e9862-cdce-4bdc-8664-91038e3eb1e9&catlist=&dglist=&ptlist=

     

     

     

    Take care,

     

    Stephen Holm, MS

     

     

     

     

    Wednesday, August 15, 2007 1:53 AM