i dont know about my product ky RRS feed

  • Question

  • six month back i purchased p  c from one of the hp dealer in ernakulam .on that time they didnt give any cd of vista ,they told me all the software installed properly.but one months ago the vista not working.i again meet the dealers .they are told me about activation need money to buythis .so i gave money .windows vista not genuine  written below the desktop after 4 months.what i can do, in this condition?
    Wednesday, February 3, 2010 4:29 PM


All replies

  • Hello mahesh balanpillai thombra manjapra,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/62830948-0692-467d-becf-066c762c9169.

    6)    In a reply post, paste the Diagnostic Report.

    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 5:55 PM
    Wednesday, February 3, 2010 8:39 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    Tuesday, February 9, 2010 5:55 PM