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CRM 2013 slow in Internet Explorer RRS feed

  • Question

  • Hi,

    We have CRM 2013 (on premise).
    When a user works with CRM in Internet Explorer 11, the forms are loading very slow (+-10 seconds).

    But, when using CRM in Google Chrome or Firefox, it loads the forms very quick (1-2 seconds).

    At this moment, we can't use Chrome or Firefox because we get an error when creating a new document from the document location in CRM ...

    Can we do something to speed up Internet Explorer? Or maybe a fix to create documents in Chrome/ Firefox browser?

    Thanks!

    Friday, May 29, 2015 12:54 PM

All replies

  • What kind of system are you on?  By any chance is this on Terminal Server?  IE11 takes advantage of GPU rendering, so if you don't have access to the GPU on a system, that can make CRM behave slowly on IE.

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Friday, May 29, 2015 1:06 PM
  • No, we are not working on a terminal server ...
    Friday, May 29, 2015 2:32 PM
  • Try disabling all add-ins in Internet Explorer.  You could also try resetting the browser as well.  This also disables add-ins.  You could also look at trying a different version of Internet Explorer to see if that specific release performs differently.  Since you see the difference between IE and the other brands, this is a likely culprit.  Browser add-ins such as those with a search box add a second indexing feature that already exists in Windows which can slow down the page load.  When I see customers with these browser add-ins in their browser, I always suggest they disable them.  It is just as easy to add a favorite button in the toolbar that takes them to Google or such and search from their web page.

    If you still see slow performance, you could try downloading and using a tool called Fiddler 2.  This can give you some insight about how long it takes to download the different components such as jscript that will be used on the loading page.

    Also, if there are a large number of fields on the form, a lot of jscript or a large number of fields with lookups or option sets, this can add to loading time.

    Finally, you could also turn on compression in IIS on the CRM server.  If you do a search for this, there are a few blogs about it.  The compression will add a little overhead to the CRM server, but the users may see a slight improvement on their end.


    Jason Peterson

    • Proposed as answer by Abhishek73 Saturday, May 30, 2015 6:32 AM
    Friday, May 29, 2015 4:01 PM