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Windows 7 build 7600 not genuine RRS feed

  • Question

  • Hi,

    I have read through other similar posts, but none seem to help me resolve my problem. I purchased Windows 7 Ultimate and installed/activated it to by PC in Jan 2010. Last night; 12th April (3 months later), I recieved a message telling me this copy of Windows 7 is not genuine or is being used by another computer. I would also like to mention that I added an extra 4 gig of RAM a couple weeks after activating Windows (not sure if its relevent?).

    I ran the diagnostics tool as recommended by other posts (see below).

    Please help! Thank you

    Chris

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-3DGMV-WWHX2-FJCW9
    Windows Product Key Hash: qlgc+0j7+7+BK8AzkiwCB+GflKQ=
    Windows Product ID: 00426-068-3390857-86941
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {D9EA40F1-C88B-422F-B0BF-767D68712296}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D9EA40F1-C88B-422F-B0BF-767D68712296}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJCW9</PKey><PID>00426-068-3390857-86941</PID><PIDType>5</PIDType><SID>S-1-5-21-302918200-2985500268-513978891</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0402   </Version><SMBIOSVersion major="2" minor="4"/><Date>20060912000000.000000+000</Date></BIOS><HWID>DCB93607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65321</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-339085-00-2057-7600.0000-1032011
    Installation ID: 004223214884152696368586525861429014024366864981576245
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FJCW9
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 13/04/2011 07:34:37

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:13:2011 07:06
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEAonbEykDwpgyA+OzYkkUu9wiFTLLOcBKCElt4IiqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A M I         OEMAPIC
      FACP            A M I         OEMFACP
      MCFG            A M I         OEMMCFG
      OEMB            A M I         AMI_OEM
    Wednesday, April 13, 2011 8:15 PM

Answers

All replies

  • "rose_chris" wrote in message news:629e6c03-ea2d-42dc-92ee-65a4f904365c...

    Hi,

    I have read through other similar posts, but none seem to help me resolve my problem. I purchased Windows 7 Ultimate and installed/activated it to by PC in Jan 2010. Last night; 12th April (3 months later), I recieved a message telling me this copy of Windows 7 is not genuine or is being used by another computer. I would also like to mention that I added an extra 4 gig of RAM a couple weeks after activating Windows (not sure if its relevent?).

    I ran the diagnostics tool as recommended by other posts (see below).

    Please help! Thank you

    Chris

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-3DGMV-WWHX2-FJCW9
    Windows Product Key Hash: qlgc+0j7+7+BK8AzkiwCB+GflKQ=
    Windows Product ID: 00426-068-3390857-86941
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    Your Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)
     
    Please read the following stickies.... ..
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
     
    and
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b
     
    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
     
    see also this post....
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
     
     
    Also - have a look at this video....
     
     
    http://www.youtube.com/watch?v=hzqNNiOM0cs
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, April 13, 2011 11:58 PM
    Wednesday, April 13, 2011 8:26 PM
    Moderator
  • Thanks Noel,

    Thats bad news on my behalf. I bought it on ebay, it wasn't even a cheap deal (well over £100). I looked on the 'How To Check' web page, and my copy looks totally legit (correct unbroken seals and holograms). I purchased it in December/January so there is no chance of me returning it now! Is there anything else I can do? should i still report it to ebay and microsoft? Is it possible to just purchase a new key and continue using my current install?

     

    Thanks for the help!

    P.s. i had a look at the youtube video you send me, and my version seems to pass the legit copy test although mine was made in Ireland not Puerto Rico (as I am in the UK)


    Wednesday, April 13, 2011 9:21 PM
  • Yes, you should still report to eBay and Microsoft.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, April 13, 2011 9:49 PM
    Answerer
  • "rose_chris" wrote in message news:488f0b78-3521-4648-8b1f-f96c0c2cc32f...

    Thanks Noel,

    Thats bad news on my behalf. I bought it on ebay, it wasn't even a cheap deal (well over £100). I looked on the 'How To Check' web page, and my copy looks totally legit (correct unbroken seals and holograms). I purchased it in December/January so there is no chance of me returning it now! Is there anything else I can do? should i still report it to ebay and microsoft? Is it possible to just purchase a new key and continue using my current install?

     

    Thanks for the help!

    P.s. i had a look at the youtube video you send me, and my version seems to pass the legit copy test although mine was made in Ireland not Puerto Rico (as I am in the UK)



    As Colin has already said , you  should still report the fake to eBay and MS, as they can then see if the seller is part of a conspiracy, or just a lone wolf.
     
    You can purchase a legitimate Full Retail copy of Windows, and use the Key from that to make your system genuine - although it's always a good idea to reformat/reinstall the OS just in case your original disk came with unwanted side-effects.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 14, 2011 9:16 AM
    Moderator
  • I have contacted ebay and Microsoft and purchased a new product key from Microsoft Get Genuine.

    Thanks for all your help!

    Thursday, April 14, 2011 9:31 AM
  • "rose_chris" wrote in message news:4c880b6a-fd4e-44d6-8614-3df4628420c5...

    I have contacted ebay and Microsoft and purchased a new product key from Microsoft Get Genuine.

    Thanks for all your help!


    You're welcome - good luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 14, 2011 10:24 AM
    Moderator
  • Hi Noel,

    Its been 4 days since i purchased a new key from the Microsoft website. All was well until this morning when i recieved the same 'This Copy of Windows Is Not Genuine'. What am I to do now? Please help!

     

    New diag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J4R92-72HTJ-FXM3B
    Windows Product Key Hash: bVEa130YcoGXv/0fv0MeoO7UKfA=
    Windows Product ID: 00426-956-0660153-85034
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {D9EA40F1-C88B-422F-B0BF-767D68712296}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error: T:20110417084528491-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D9EA40F1-C88B-422F-B0BF-767D68712296}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FXM3B</PKey><PID>00426-956-0660153-85034</PID><PIDType>5</PIDType><SID>S-1-5-21-302918200-2985500268-513978891</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0402   </Version><SMBIOSVersion major="2" minor="4"/><Date>20060912000000.000000+000</Date></BIOS><HWID>DCB93607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65321</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-956-066015-00-2057-7600.0000-1072011
    Installation ID: 018404143341327081074555066362173613175156681013344286
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FXM3B
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 17/04/2011 09:04:59

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:17:2011 09:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEAonbEykDwLvcIhaYMgPjs2JJFTLISgs5wElt4IiqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A M I         OEMAPIC
      FACP            A M I         OEMFACP
      MCFG            A M I         OEMMCFG
      OEMB            A M I         AMI_OEM



    Sunday, April 17, 2011 8:08 AM
  • "rose_chris" wrote in message news:4add97b3-a0e1-4456-b304-45969fd8339f...

    Hi Noel,

    Its been 4 days since i purchased a new key from the Microsoft website. All was well until this morning when i recieved the same 'This Copy of Windows Is Not Genuine'. What am I to do now? Please help!

     

    New diag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J4R92-72HTJ-FXM3B
    Windows Product Key Hash: bVEa130YcoGXv/0fv0MeoO7UKfA=
    Windows Product ID: 00426-956-0660153-85034
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {D9EA40F1-C88B-422F-B0BF-767D68712296}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error: T:20110417084528491-


    You have a Trusted Store Tamper :(
    These are pretty rare beasts in Win 7 and I only recall one previous.....
    note that the error message indicates that the problem originated sometime between the 15th and 17th of April.
     
    We don't often see Trusted Store Tampers in Win 7
    Your Diagnostic Report is telling me that your Windows is suffering from a Trusted Store Tamper. (This type of issue seems to be rare in Windows 7 as I have seen this a few times). In Windows, there are files that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source. If a file is modified, in any way, the Digital Signature is broken.
    Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source (HP) a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way, it's Digital Signature is broken and becomes invalid. So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.
    What I have described in the above example is basically what is happening with your Windows 7. Some Digitally Signed file has been modified in some way (replaced, rewritten or just become corrupt) and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) and that is what has triggered the Non-Genuine messaging.
    Unfortunately, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.
    1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occur the most with Drivers. So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seek assistance or skip down to #2 or #3 below
    2) Restore Windows back to a past System Restore Point.
    1) Boot into Windows
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot
    3) Repair Windows using the 'sfc /scannow' command
    The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)
    1) Login to Windows
    2) Click the Start button
    3) Type: cmd.exe in the search field
    4) Right-click the cmd.exe file and select Run as Administrator
    5) In the CMD window, type: sfc /scannow
    6) Reboot and see if that resolves the issue.
    Run a new MGADiag report, and post the results
    Good Luck!

     
     
    --
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 17, 2011 10:47 AM
    Moderator
  • Microsoft Office Enterprise 2007 - 100 Genuine

    This is a volume license copy of Office, if that matters.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, April 17, 2011 12:52 PM
    Answerer
  • "Cbarnhorst" wrote in message news:d3416587-bfea-49ec-8e74-342426a3657c...

    Microsoft Office Enterprise 2007 - 100 Genuine

    This is a volume license copy of Office, if that matters.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Of itself, it shouldn't make any difference, but if it's from a dodgy disk, then it may have brought in a few hangers-on that might cause problems.
     

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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 17, 2011 1:29 PM
    Moderator